Individual Courses & State Renewal Anthologies
Nurse.com, a part of Relias, wants you to be satisfied with your purchase. If you find that a purchased course or state renewal package does not meet your training needs, you may request a full refund or course exchange within 30 days of your date of purchase, so long as no final exams have been attempted and/or the certificates of completion have not been claimed or downloaded. Prior to attempting the final exam and/or claiming the certificate, your full purchase price will be refunded, or the course can be exchanged for another course. After the final exam has been attempted or certificate claimed, we are unable to issue a refund or course exchange due to the initiation of the accreditation process.
Nurse.com Membership
Your Nurse.com Membership may be cancelled and refunded within 30 days of purchase if you have completed no more than 3 contact hours obtained with your membership. If more than 3 contact hours have been completed during the first 30 days of your membership, then your membership can be proactively cancelled at the time of your next renewal (12 months from date of purchase). If you use the 50% discount that is part of the Standard Membership to purchase other products, and then request to cancel your membership, we will be happy to refund you the difference between your membership price and the full price of the products purchased with your discount. Head to our Help & Resource Center and contact our Support team for assistance.
Course Bundles & Certification Review Courses
Course bundle and certification review course (not including Focused CE) purchases may be cancelled and refunded within 30 days of the date of purchase if you have completed no more than 3 of the included courses. If you find that your purchased bundle does not meet your training needs, please contact Nurse.com Support to request a refund or course exchange. Nurse.com Educational Advisors will help you select different training solutions at your request, or Support will issue a refund equal to the original purchase.
Third-Party Courses
Nurse.com has partnerships with select third-party organizations. Courses offered by Nurse.com from third-parties are disclosed within the course summaries. Refund inquiries for third-party courses should be directed to the company from which the course was purchased and transaction occurred.