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Karen Schmidt, RN, is a freelance writer.

How process upgrades aid ICU patient experience

By | 2020-04-15T16:42:09-04:00 November 16th, 2016|Categories: Specialty|Tags: , , , |

Katie Mapula, RN Process improvement measures are making a difference in ICU patient experience.  In hospitals such as Parkland Health & Hospital System in Dallas, nurses are leading the way. “This has already transformed ICU care and it’s becoming the standard of care,” said Katie Mapula, MSN, RN, CCRN, a quality improvement manager