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FAQs

CE Support:

CE@oncourselearning.com 800-866-0919

8 a.m. to 6 p.m. CT Monday through Friday

Continuing Education Questions

I took a CE test and my certificate will not print. What should I do?

After successfully taking the test with a score of 75% or greater, your course will automatically move to the “My transcripts” page. To view your transcript, click on the button next to the title to view your certificate and print it. You can email, print, or view the certificate as a PDF. For our Unlimited CE members or other registered users, your transcript can be accessed two ways after logging on. · Click on the education tab, then click My Transcript, or · Click on Account in the upper right corner of the page If you need additional assistance, please contact our Continuing Education office at (800)866-0919.

Why can't I log on to the account given to me by my employer?

Please make sure you are going to the correct url. To log in to your employer-sponsored CE Direct account visit https://cedirect.continuingeducation.com. Login using the information provided by your employer. If you continue to have difficulty, please contact our continuing education office at (800) 866-0919 or ce@oncourselearning.com.

What is the difference between an Unlimited CE account and a registered user account?

Anyone can sign up for a registered user account on our website for free. This account will store your personal information so you don't have to re-enter it each time you take a test. In addition, an account makes it easier for you to locate tests taken while logged into your account with an easily accessible transcript. There is no fee and no expiration date to a registered user account. To sign-up, click on Register on the top right side of the page at Nurse.com. Any registered user may sign up for an Unlimited CE account for only $49.95 for one year. With a one-year Unlimited CE account, all online courses 1.5 contact hours or less and all state-specific mandatory modules are free. All other online courses 1.5 contact hours or more are 50% off.

I have a gift card, how do I login in to use it on your site?

For gift cards, please go to www.cegiftcard.com. Enter your gift card redemption code to activate your card. You will need to login in to this site each time you use your gift card.

May I use your continuing education courses to renew my license?

We have a providership through the American Nurses Credentialing Center's Commission on Accreditation, ANCC (the accrediting arm of the ANA). Every state will accept our self-study continuing education courses for the renewal of license for nurses. For complete provider information, go to Nurse.com and click on Accreditation at the bottom of the page. OnCourse Learning's continuing education (CE) contact hours are generally accepted by most professional nursing organizations. OnCourse Learning has made substantial efforts to obtain appropriate providerships for CE offerings. However, OnCourse Learning does not warrant that all professional organizations or licensing authorities will accept its CE contact hours. If in doubt, nurses are advised to contact their professional organizations or licensing authorities to confirm their acceptance of these contact hours.

I am not an RN (or I’m not yet licensed). May I take your tests?

Yes, you can take continuing education courses on our website regardless of the status of your licensure. To complete the test, please do not leave the license number field blank. We are not verifying your licensure information so any data will suffice. If you are a licensed professional in another field, enter that information. If you have not yet received your license, a suggestion may be to enter “pending” or “student.” Make sure to pick values from the drop down menus for the license type and license state as well.

For all participants

Please check and make sure that you will be able to use our courses to meet your specific requirements before taking our courses.

I am trying to create a user account but it won’t accept my username?

All user accounts for Nurse.com now use your email address only. Please enter your email address with the password you previously used to sign on to Nurse.com.

I changed my email address or my last name, how do I change it on my account?

Please contact our customer care advocacy team at ce@oncourselearning.com or at 800-866-0919 and we will assist you.

May I update my credit card information or my address on my account?

Yes, sign in to your account, click on the Account button at the top right corner of the page. Enter your new credit card information or edit your address information. Be sure to click SUBMIT when finished.

Where may I update my credit card information?

Please contact our customer care advocacy team at ce@oncourselearning.com or at 800-866-0919 and we can assist you.

After I have completed and passed a course, am I certified in this area?

When you complete an OnCourse Learning CE course, you receive a certificate showing how many contact hours earned after completing a test and the applicable survey, if required. A 'certification' is different. It generally occurs either after attending a seminar teaching hands-on skills, passing a certification exam or after fulfilling the requirements set out by a national organization that offers certification in certain specialty areas.

I would like for my nurses to take some courses. How do I setup a corporate account? Is there a contact number I can call regarding CE Direct?

OnCourse Learning offers corporate discounts for the employees of their organizations. For more information, please call our CE Direct toll-free number: 800-866-0919 or contact us via e-mail at CEDirect@oncourselearning.com.

Why did Nurse.com change?

You expect the best from Nurse.com. Technology is constantly changing, and so are we. The new site has a more user friendly design, and is easier to navigate, giving you the best experience yet. Improved search functionality will help you find the courses you need faster.

What's changed with Nurse.com?

What’s changed? We have a clean fresh look that is easier on your eyes. You’ll be able to find your courses quickly with improved searched functionality. And, you’ll be able to take them wherever you go to enjoy whenever you want, because courses are now mobile friendly. Take them on your phone or tablet! You’ll also now be able to store your course in your profile so you can take it at your convenience.

Frequently Asked Online Questions

Where can I find information on advertising rates?

Our rate information published online at MediaKit.Nurse.com.

If I post a client's advertisement online with a credit card, is the cost commissionable?

Unfortunately credit card orders placed online are not commissionable orders.

How do I search online resumes?

Please contact our sales team at (888) 206-3791 or advertise@nurse.com to order resume search access.

How do I place an advertisement?

The fastest and easiest way to place an ad, or get any advertising information is to contact our national call center at (888) 206-3791.