The Nurse Manager is a registered professional nurse with 24-hour, seven days-a-week accountability and authority for ensuring evidence-based quality patient care within a unit or department and for managing the resources necessary to deliver care. Provide direct patient care as required. Responsible for hiring, evaluating, and maintaining qualified competent staff to serve patient needs in a very busy, fast-paced environment. Responsible for managing the daily operations including daily staffing, budget, supplies, equipment and maintaining and promoting best practices and excellent physician relations. Job Duties Include:
Operations: Manages and oversees a diverse team of associates of an operational business unit
Design/implement efficient services, offer revenue enhancements, monitor expenses, benchmark, encourage service excellence and provide effective communications Hire and development staff, evaluate job performance, offer constructive feedback, discipline as necessary, and provide ongoing coaching to ensure activities are performed within department and SEH policy Responsible for establishing short and long-range goals/objectives with key stakeholders through visioning which support the department, nursing and healthcare strategic plan. Actively supports the nursing shared governance structure and assures that staffs are involved in decision-making. Collaborates with division wide leaders in strategic planning, decision making, goal setting, communication and coordination of patient care/ services, and allocation of resources.
Contributes to the development and implementation of policies and procedures utilizing current research, evidence-based clinical practice, professional clinical practice guidelines, national accreditation standards, and healthcare trends to develop evidence based protocols governing client/patient clinical care and activities. Maintains effective division wide communication and collaboration with various departments and disciplines including physicians, patients, visitors and other stakeholders. Manages human resources to meet clinical needs of patients. Assures that models of care and clinical processes are consistent with Kentucky Nurse Practice Act, professional standards, St. Elizabeth Healthcare Nursing Professional Practice Model, and regulatory agency guidelines.
Financial Accountability: Creates, implement, monitors, and controls designated operating and capital budgets.
Accountable for budgetary compliance to defined goals/targets and expected outcomes. Interprets and analyze data to assess, plan, and contribute to the development of capital/operational business performas which support business unit strategic plan Adjusts staffing to meet with needs of the patient demand ensuring staff productivity. Daily/Weekly/Monthly analysis, interpretation and reporting of financial management tools
Patient Experience: Develop, promote, and maintain professional relationships to ensure an environment conducive to customer service and high quality patient care
Ensures ongoing monitoring of patient satisfaction scores and works within the service line to establish customer service initiatives and goals. Ensure patient experience best practices such as AIDET, leadership rounding, bedside reporting, managing up, etc. are being maintained within areas of responsibility.
Quality: Establishes and maintains an ongoing performance improvement program for all services with the business unit that aligns with the healthcare system performance improvement plan.
Monitors that all quality initiatives have a structured process to ensure meeting goals and sustaining results. Directs and provides oversight to maintaining compliance to specific business unit regulatory and accreditation standards.
Professionalism: Demonstrates management and leadership skills in directing operational activities and strategic initiatives.
Active in professional organizations on a local, regional and/or national level Participates in hospital system activities to support department and healthcare system goals/initiatives. Participates in community benefit activities and outreach to enhance the visibility of the healthcare system and collaborative relationships. Ensure personal program growth and development through education and/or certification
Employee Engagement Coach, empower, and mentor staff to support their professional and personal growth.
Develop and support an effective communication process throughout all levels of the organization both intra and interdepartmentally Supports and promotes effective physician communication and engagement with staff Develop and implement employee action plans based on all survey engagement results to achieve and/or sustain departmental goals
Performs other duties as assigned.
QualificationsEducation, Credentials, Licenses:
Bachelor’s degree in Nursing. Graduate of accreditedSchool of nursing, licensed to practice nursing in the State of Kentucky. Meets contact hours requirements for
Licensure, including all state-required courses.Specialized Knowledge:
Ability to direct self and others and interpret nursing Policies and Procedures and standards. Knowledge of Management theory. Demonstrates application of Leadership concepts. Clinical expertise relevant.Kind and Length of Experience:
3 years nursing experience; experience relevant to the specific clinical area including: experience as Assistant Nurse Manager or equivalent position and experience with staffing/scheduling and managing a unit/department budget.