LPN - Home Care- FT
Heartland Home Health Care and Hospice is part of the HCR ManorCare family, a leading provider of home health care, hospice care, skilled nursing, memory care and post-acute care.
Position would be working in the office for referral to admission responsibilities. Internal customer service position responsible to coordinate the referral-to-admission process for home health and infusion patients. Provides administrative support to admission team to ensure that all eligible patients receive care, barriers to admissions are addressed and resolved and agency(ies) growth and profitability is maximized.
General Responsibilities · Ensures timely transition of referrals into admissions identifying barriers and solving customer service and other issues through partnership with the clinical and operations teams. · Regularly and customarily spends time engaged in coordination of referral-to-admission process from initial inquiry to scheduling of admission. · Receives fax communications, makes copies and distributes to clinical team as necessary. · Maintains a thorough knowledge of the agency products and services, acuity capabilities and referral relationships. · Gathers and records data base information during the intake process. · Ensures the maintenance of up-to-date account information for existing referral sources (i.e. address, contact, preferences, etc.) and maintains referral source preference information. · Provides information for reports that track statistics and trends for sales manager, administrator, DPS, as requested. · Communicates and educates referral sources regarding services via written and telephone contacts. · Investigates, verifies, negotiates, and documents coverage from all payer sources. · Understands and applies the policies of Heartland Home Health and regulations of Federal and State regulatory agencies as they apply to the intake processes. · Provides information for the morning stand-up meeting to discuss daily census, referrals, admissions, referrals pending, and non-admits, discharges, and issues/concerns relating to the intake process. · Maintains an educated understanding of all payer sources and impact on revenue. · Communicates appropriate information to team members regarding new referrals and admissions including patients’ needs for equipment, supplies, medications, and plan of care. · Gathers and tracks the receipt of appropriate orders and documentation of eligibility per corporate policy. · Coordinates timely follow-up on referrals not admitted and pending referrals. Uses an inquiry management system to prioritize and create an appropriate follow-up cycle. · In coordination with the Office Manager, ensures that admission packets are available for admission team members. · Assists in making follow-up calls to referral sources and patients/families. · Assists in mailing welcome and thank you letters to patients/families and referral sources.
In return for your expertise, you’ll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.4421 - Heartland Home Health Care - Serving Ann Arbor, Michigan
A minimum of six months nursing experience within the past three to five years.
EducationLevel : Currently registered/licensed in the state, and in good standing with the Board.