Inpatient Services Director
In a hard-working, fun-filled office environment, our Directors function as nurse managers, partnering with our clinical support leadership team to supervise the day-to-day operations of interdisciplinary groups of Nurses, Social Workers, Chaplains, Hospice Aides, Music Therapists and Physicians. We believe that the best care comes from employees who feel understood and supported, which is why this unique office-based position also incorporates time in the field providing hands-on patient care alongside your team.
Our Inpatient Services Directors are at the heart of the care we provide, modeling for their teams a passion for excellence, a belief in the power of hospice care, and the desire to make a difference — every day, every patient, every time. If you are looking for your first Clinical Leadership position, Seasons Hospice has the tools and infrastructure to support your learning and development. Come be a leader!
If this describes you and you meet the requirements below, apply today to start the conversation. We look forward to hearing from you.
Personnel Support / Management:
Supervise all direct patient/family care team members, including nurses, social workers, home health aides and counselors.
Responsible for scheduling, payroll and other administrative duties
Assures that all initial assessments and required reassessments are conducted by qualified team members within required time frames, including documentation completion, submission and/or synchronization.
Assures the 24-hour availability of nursing and psychosocial services to patients/families and coordinates "on-call" assignments
Oversees and supports the IDG in development, implementation and review of the interdisciplinary plan of care for each patient/family.
Ensures that all patient/family services comply with federal, state(s) and local regulatory requirements and with accepted professional standards.
Collaborates with Site Leadership members to monitor, manage and mentor all staff in patient care activities, productivity, and documentation per related policies and protocols.
Participates in the selection and evaluation of all direct patient/family care team members
Participates and promotes Back to Bedside efforts in reinforcing Case Management skills, knowledge and attitude per protocol for all disciplines
Provides external education / in-services to community partners
Collaborates with SDS/Site educator in assisting with staff support
Participates in the orientation and ongoing education of staff and volunteers.
IDG Meeting Preparation: Prepares patient / care quality data analysis (may include: AE’s, triage trending, med costs, red/yellow patients, OA, Advance Directive issues etc.) to provide timely staff support and feedback as necessary during and/or after meeting
May review above prepared data analysis with Associate TD prior to IDG Meeting
Facilitates the IDG team meetings:
Engages and encourages all IDG participation
Prepares and follow up on identified patient care concerns (see prep above)
Coordinates with TA to ensure regulatory documentation requirements addressed as needed.
Ongoing IDG Support: Utilizes proactive management strategies to assist staff, patients and their families, which may include:
Triages incoming calls during business hours
Provides caller support and assistance
Performs quality calls
Documents all above per protocol
Facilitates CMR timely follow up and provides staff support
Will assume responsibility for direct patient care and administrator on call duties as required.
Investigates, follow up with staff / process issues, and documents outcomes per protocol regarding:
Triage Trending results
Quality of Care Calls
Circle of Care Calls
Deyta / CAHPs and other quality measures / outcomes
Participates in or leads quality improvement activities, including data collection and aggregation as able
Reinforces and supports all internal / external communications:
Facilitates administrative process changes / messaging
Participates in the development, implementation and evaluation of policies and procedures for patient/family services.
Ensures all interdepartmental communication and exchange of data is accurate, timely and effective.
Provides proactive customer service maintenance
Communicates as needed with all members of the team, the patient/family, the Medical Director, the Director, Clinical Operations and others involved in the care of the patient to facilitate optimal care of patients/families, especially during transition situations.
Participates on committees and special projects and other duties as assigned.
Registered Nurse license in state(s) practicing. Certified Hospice Nurse is preferred.
Current Cardio Pulmonary Resuscitation (CPR) certification.
Minimum three years’ experience in hospice, home health, general medical surgical, oncology or patient population specific (i.e.: geriatrics, pediatric, etc.) nursing.
Minimum one year of supervisory experience.
Must have reliable automobile, valid driver's license, and the minimum state required liability automobile insurance.
Demonstrated commitment to Seasons Hospice’s philosophy of care, values, mission statement and organizational culture.
Meet the regulations and requirements of the State in which the program provides services