Telephone Triage Registered Nurse (RN)

Employer
US Oncology
Location
Austin, Texas
Salary
Competitive
Posted
Apr 03, 2020
Closes
Apr 27, 2020
Specialty
Med / Surg
Contract Type
Permanent
Hours
Full Time
Position Summary
Texas Oncology is looking for a Telephone Triage Registered Nurse (RN) to join our team! This position is for the Austin Midtown location. Texas Oncology is comprised of 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve More breakthroughs. More victories. in their fight against cancer.

Why work for us?

One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

The ideal candidate for Telephone Triage Registered Nurse (RN) position will have the following background and experience:
    Graduate from an accredited program for professional nursing education, BSN preferred. At least 3 years of nursing experience preferred. Oncology experience strongly preferred. Current or pending Oncology certification preferred. Experience and knowledge of the purpose and use of medications in the treatment of cancer is preferred. Current RN state license with the applicable State Board of Nursing. Current CPR certification required. Ability to navigate EMR and computer software systems. Ability to navigate multiple computer programs, patient and hospital portals simultaneously. Strong verbal and written communication skills, with ability to present information in an organized framework-SBAR (Situation, Background, Assessment, Recommendation). Previous telephone triage experience preferred.

What does the Telephone Triage Registered Nurse (RN) position do?

The Telephone Triage Registered Nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient s medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:
    Addresses patient calls, portal messages and emails in a timely manner concerning a wide range of symptom/side effect related topics and asks appropriate, open ended questions as well as utilizes computerized algorithms/pathways to assist in the assessment of patient s symptom and side effect management inquiries and documentation of such interventions. Assesses urgency of patient symptoms/side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization. Provides clear instruction and education to patients via the telephone. Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols. Sets up same day and/or future provider/infusion room appointments to address symptom management concerns.

Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Category: Clinical
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The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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