Telephone Triage Registered Nurse (RN) -6204 Balcones Drive Austin, TX 78731

US Oncology
Austin, Texas
Jan 22, 2020
Feb 21, 2020
Med / Surg
Contract Type
Full Time
Position Summary
Texas Oncology is looking for a Telephone Triage Oncology Registered Nurse (RN) to join our team! This position will be located at the Austin Central location at 6204 Balcones Dr., Austin, TX 78731, one of the 175+ sites we have across the state of Texas and southeastern Oklahoma. This is a Full-time M-F position with no weekends, call, or major holidays. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same todayat Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve More breakthroughs. More victories. in their fight against cancer.

Why work for us?

One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

The ideal candidate for the Telephone Triage RN will have the following background and experience:
    Graduate from an accredited program for professional nursing education, BSN preferred. Minimum of 3 years nursing experience needed. Oncology or applicable specialty experience required. Current or pending Oncology or applicable specialty certification preferred. Experience and knowledge of the purpose and use of medications in the treatment of cancer is preferred. Current RN state license with the applicable State Board of Nursing. Current CPR certification required. Electronic Medical Record (EMR), Basic Microsoft Office, Basic computer skills with ability to navigate multiple systems simultaneously Specialized Knowledge/Skills Experience and knowledge of the purpose and use of medications in the treatment of cancer is needed. OCN Preferred

What does the Telephone Triage RN do?

This telephone triage nurse will be taking calls for the Austin Central location. The telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patients medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:
    Addresses patient calls, portal messages and emails in a timely manner concerning a wide range of symptom / side effect related topics Asks appropriate, open ended questions as well as utilizes computerized algorithms/pathways to assist in the assessment of patients symptom and side effect management inquiries and documentation of such interventions. Assesses urgency of patient symptoms / side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization Documents all conversations with patients to maintain a comprehensive medical record Provides clear instruction and education to patients via the telephone Evaluates and determines if emergency care is needed, or if the patient can be seen in the outpatient clinic Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols Sets up same day and/or future provider/infusion room appointments to address symptom management concerns Additional duties as assigned Strong patient assessment skills Demonstrated knowledge of oncology or applicable specialty therapies and medications, potential side effects and appropriate management / nursing interventions thereof Collaboration and coordinating with team members (providers, schedulers, etc.) Ability to identify patient concerns and symptom related problems through collection of information Incorporates critical thinking into daily activities Demonstrates an ability to quickly prioritize and re-prioritize patient needs and tasks throughout the day Ability to navigate EMR and computer software systems Ability to navigate multiple computer programs, patient and hospital portals simultaneously Strong verbal and written communication skills, with ability to present information in an organized framework-SBAR (Situation, Background, Assessment, Recommendation)

Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Category: Clinical
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The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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