RN Telephone Triage

Location
Harlingen, TX
Salary
Competitive
Posted
Nov 15, 2019
Closes
Dec 15, 2019
Specialty
Other
Contract Type
Permanent
Hours
Full Time
Responsibilities include but are not limited to:
  • Is a role model in the provision of excellent customer service.
  • Uses appropriate triaging software for CPRS documentation and implements backup documentation in the absence of CPRS.
  • Completes documentation and encounters in a timely manner.
  • Assist with patient care, clinic workflow and assigned by NM or Charge Nurse to provide safe patient care. Uses the nursing process and evidence-based practice to collaborate with the Teamlet and larger Team to meet patient care needs.
  • Provides patient and family health education with a focus on self-management, prevention, and wellness, based on the patient's goals.
  • Demonstrates advanced clinical knowledge in assessing planning, implementing, documenting, and evaluating care for a designated group of patients.
  • Triages and applies a collaborative team approach in identifying, analyzing, and resolving patient care problems.
  • Collaborates with the interdisciplinary team.
  • Monitors progress with clinical guidelines and/or pathways, analyzes variations and initiates appropriate actions.
  • Maintains current knowledge of multidisciplinary resources, programs and services, referring patients for community resources as appropriate.
  • Reviews options with patients and families, including costs, alternatives, risks/benefits and services.
  • Actively educates the patient and family on disease process, resources, plan of care, treatments and /or procedures.
  • Advocates fiscal responsibility in the management of patient care through effective utilization of resources.
  • Screens patients for social service, home care, and other community care needs; and coordinates or makes referrals as appropriate; and seeks consultation when indicated.
  • Appropriately documents own interventions and oversees appropriate health team documentation of patient care.
  • Evaluates needs and facilitates the patient's ability to learn the principles of self-care; utilizes appropriate resources if the patient is unable to grasp the knowledge/skills needed for self-care.
  • Utilizes approved Protocols and Guidelines to facilitate autonomy in providing care.
  • Promotes cost effective use of resources; effective least-expensive strategies expected in non-face-to-face approaches (including telehealth).

Work Schedule: Monday - Friday, 8:00 - 4:30 p.m.
Financial Disclosure Report: Not requiredBasic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing.
  • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.

Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:
  • Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.
  • Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.
  • Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
  • Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
  • Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree.

Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.

Physical Requirements: The physical requirements of this position include lifting, prolonged standing and sitting, frequent bending, walking (distance), climbing, reaching (overhead, extensive/repetitive), repetitive motion and stooping. The mental/sensory requirements include recall, reasoning, problem-solving, hearing, speaking clearly, writing legibly, keyboarding, reading and logical thinking. The environment's pace can vary from steady to a sometimes fast pace requiring handling of multiple priorities, frequent, sometimes intense customer interactions, and the ability to adapt to frequent changes in a sometimes noisy environment.
None

To apply for this position, you must provide a complete Application Package which includes:
  • 10-2850A
  • Resume

VA Form 10-2850a - Application for Nurses and Nurse Anesthetists can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search. (Highly Recommended)

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, etc.
  • Cover Letter
  • DD-214
  • OF-306
  • 10-2850A
  • Resume
  • SF-15
  • SF-50
  • Transcript

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