Nurse Advice Call Center RN NP

Los Angeles, CA
May 17, 2018
May 29, 2018
Contract Type
Full Time
The nurse practitioner is responsible for assessing, diagnosing, planning, implementing, and evaluating direct and indirect health and quality of care for patients' under his/her care. The care can be provided in a primary, secondary, or tertiary care setting.
The NP works under a collaborative practice agreement that is endorsed by the NP, collaborating provider, and organizational leadership. The scope of NP practice for patient care is defined by his/her collaborative practice agreement. The nurse practitioner may function in clinical, administrative, research, and educational setting. The impact of nurse practitioner practice may be at a local, service, network, or community level.

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing.
  • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.

Preferred Experience:
  • Minimum of two (2) years of APRN as an NP experience working full-time in primary or ambulatory care setting.
  • Minimum of two (2) or (3) years working in NP experience working full-time in
  • Primary or ambulatory care setting managing a panel of patients.
  • Call Center experience desired.
  • Demonstrated evidence of self-direction and strong organizational skills.
  • Demonstrated evidence of excellent interpersonal skills.
  • Demonstrated evidence of effectively educating patients and patient families.
  • A background and/or interest in information technology preferred.

Education/Experience Requirements:
Nurse Practitioners- A nurse practitioner must be licensed or otherwise recognized as a nurse practitioner in a State, possess a master's degree from a program accredited by the NLNAC or CCNE, and maintain full and current certification as a nurse practitioner from the American Nurses Association or another nationally recognized certifying body. The certification must be in the specialty to which the individual is being appointed or selected. Current Furnishing license. Current DEA certificate for controlled substances schedules II-V. VA Recognized National Certification as a Family Nurse Practitioner.
Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the
  • Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree.

Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.

Physical Requirements: He/She must be able to perform all activities of the position without restriction. This position involves considerable standing, walking, stooping, bending, reaching, lifting and turning. The work may involve pushing or lifting weight in excess of 50 pounds and going up and down flights of stairs. This position requires visual and auditory acuity at a level to provide safe and effective practice. This position may require travel to facilities within the VISN 22.None

To apply for this position, you must provide a complete Application Package which includes:
  • 10-2850A - Application for Nurses and Nurse Anesthetist
  • Resume
  • SF-50
  • Transcript

VA Form 10-2850a - Application for Nurses and Nurse Anesthetists can be found at:

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, etc.
  • Cover Letter
  • DD-214
  • OF-306
  • 10-2850A - Application for Nurses and Nurse Anesthetist
  • Other Veterans Document
  • Resume
  • SF-15
  • SF-50
  • Transcript

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