Manager - Clinical Care Coordination

New York, NY
Support Staffing
Contract Type
Full Time

As one of the nation's premier centers of excellence in patient care, medical education and biomedical research, NYU Langone Health (NYULH) provides a professional environment in which nurses can perform at their best and excel in their careers. Each and every day, is a new opportunity to learn, to grow, and to be a part of what makes us world-class.


NYULH nurses can choose from many clinical services and programs to begin or mature a professional career path that can span decades. The many opportunities that are available for nurses at all levels, from new Baccalaureate RN graduates to Advanced Practice Nurses, offer the ability to deliver world class nursing care in an intellectually-stimulating academic environment. Nurses at NYULH also demonstrate their professional practice through participation in the various councils that govern the practice of nursing, the quality of our care, and the discovery of new knowledge.

  NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute¿designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to, and interact with us on Facebook, Twitter, YouTube and Instagram.

We have an exciting opportunity to join our team as a Manager - Clinical Care Coordination.

Position Summary:

This position is responsible for overseeing processes and activities associated with transitional care coordination across the continuum of care. This position participates in planning, developing and implementing programs and interventions designed to assist patients and reduce readmissions as patient's transition between healthcare settings. This position is accountable for the day-to-day direct management and oversight of staff performing transitional care activities across the Network Integration Department.

Job Responsibilities:
  • Develops, implements, and monitors care coordination services and interventions for for patients transitioning between healthcare settings.
  • Hires, trains, supervises, and monitors the work of Care Coordination staff who are assigned to transitional care activities. This includes reviewing documentation to ensure that patient screenings, care plans, and progress notes maintained by the staff meet departmental and regulatory standards and are completed within required timeframes.
  • Prepares staffing plans and schedules as well as performance appraisals and approves hiring, and termination/discipline decisions in accordance with organizational policies.
  • Coaches, supports and acts as a resource to staff.
  • Demonstrates the ability to find information necessary to make solid clinical and business decisions, and communicates to care coordination teams
  • Determines data necessary to drive operational processes and analyzes and interprets data to drive performance improvement efforts to optimize productivity and outcomes.
  • Refines and improves processes/workflows/ policies and procedures to meet the evolving needs of patient populations, the healthcare team, and the healthcare system using employee and patient satisfaction as well as financial, operational and outcomes data.
  • Promptly investigates issues/complaints and resolves, when possible. Ensures solutions are consistent with contractual agreements, department objectives, policies and procedures, and regulatory requirements.
  • Develops methods for evaluating staff performance and measuring and monitoring departmental objectives and reports results.
  • Participates in special projects and performs other duties, as required.
  • Fosters an exceptional teamwork environment with interdisciplinary colleagues; coaches staff in building strong team dynamics.
  • Demonstrates the values and service standards of the organization.

Minimum Qualifications:
  • Must have a Bachelor's in Nursing.
  • Licensure as Registered Professional Nurse in New York with current registration.
  • Minimum of three to five years of clinical nursing experience. Five years or more of supervisory, management or comparable experience in a related setting and program function. Minimum of three to five years' experience in care management/coordination for a health plan or hospital. Experience in team leadership.
  • Understanding of health insurance including Medicare, Medicaid, and managed care requirements and value based payment models.
  • Excellent verbal and written communication, interpersonal and team building skills.
  • Self-directed, creative, good understanding of inpatient and ambulatory health care systems.
  • Negotiation and conflict management skills; creative problem solving and leadership; change management, productivity, organizational and time management skills; able to apply critical thinking and clinical expertise toward achievement of specific outcomes through others; previously demonstrated ability to effectively communicate and to foster strong collaboration with management, co-workers, peers, subordinates, physicians, nursing, and ancillary departmental support staff.
  • Proficient in Microsoft Office Word, Excel and PowerPoint.

Preferred Qualifications:
  • Master's in Nursing, Social Work, Public Administration, Business Administration or related field preferred.
  • Formal leadership experience in a position of comparable scope, in clinical care management/coordination at a health plan, home care agency or hospital.
  • Experience in project management and evaluation, quality and performance improvement methodologies, and staff and patient education.
  • Health plan care management/coordination experience desirable.
  • Membership in care management/ coordination and/or related specialty professional organization desirable.
  • Certification in Case Management, American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) or Certified Professional Healthcare Quality (CPHQ) preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.

We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information. To view the Pay Transparency Notice, please click here.