CTC Pediatric Flow Coordinator

New York, NY
Contract Type
Full Time

As one of the nation's premier centers of excellence in patient care, medical education and biomedical research, NYU Langone Health (NYULH) provides a professional environment in which nurses can perform at their best and excel in their careers. Each and every day, is a new opportunity to learn, to grow, and to be a part of what makes us world-class.


NYULH nurses can choose from many clinical services and programs to begin or mature a professional career path that can span decades. The many opportunities that are available for nurses at all levels, from new Baccalaureate RN graduates to Advanced Practice Nurses, offer the ability to deliver world class nursing care in an intellectually-stimulating academic environment. Nurses at NYULH also demonstrate their professional practice through participation in the various councils that govern the practice of nursing, the quality of our care, and the discovery of new knowledge.

  NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute¿designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a CTC Pediatric Flow Coordinator.

In this role, the successful candidate Coordinates all components of patient flow activity throughout Hassenfeld Childrens Hospital at NYU Langone. Facilitates and prioritizes transfers into and within Hassenfeld Childrens Hospital in collaboration with Pediatric and Neonatal Transport Nurses, Medical Command MDs, and interdisciplinary teams. Ensures patients clinical needs match with the health systems bed availability. Acts a clinical resource for decision-making for safe and reliable patient placement. This position also works closely with leadership team to identify, trend and report barriers to patient throughput.

Job Responsibilities:
  • Perform CTC functions in a responsive manner responding to all callers with the aid of the Electronic Health Record (EMR), approved clinical protocols, established patient care protocols and healthcare information.
  • Facilitate patient flow through the continuum of care by leveraging systematic processing of patient acuity, proactive rounding and expert level clinical decision-making.
  • Communicate and prioritize regarding patient placement including formulate an accurate picture of the patient and his/her condition and informing of incoming admissions for accepting attending physicians, nurses or other clinicians.
  • Lead twice-daily bed huddles, Childrens Services Daily Safety Brief report, and necessary surge huddles; effectively communicates resources and issues to leadership appropriately.
  • Ensure timely transfer and appropriate patient placement in the Electronic Health Record (EMR).
  • Proactively anticipate patient placement requests.
  • Stay up to date with all departmental procedures, policies and communications to ensure adherence of appropriate process for final referral resolution.
  • Exhibit excellent customer relationship skills including telephone and personal contact with all key stakeholders (i.e. unit Attending physicians, unit Charge Nurses, unit leadership, referring physicians and their office staff, callers, etc.), patients and families.
  • Assist in data collection, monitoring, evaluation, and analyzing of defined quality and throughput measures for the purpose of developing and implementing protocols, policies and procedures.
  • Serve as CTC Pediatric team lead to ensure strong communication between all team members.
  • Other duties as assigned.

Minimum Qualifications:
To qualify you must have a Current unrestricted New York State RN license.
Three years of related clinical experience in a pediatric acute care setting (Emergency Department or Critical Care Preferred) or five years of pediatric Medical/surgical/OR/PACU experience.
Proficient in EMTALA.
Strong problem-solving, multi-tasking, analytical/critical thinking and conflict resolution skills.
Ability to establish and maintain collaborative and effective working relationships.
Ability to communicate effectively in oral, written and electronic formats (i.e. email, electronic medical record, etc.)
Excellent telephone manner and use of professional vocabulary.
Ability to function calmly in a stressful situations and fast-paced environment.
Positive, enthusiastic, customer-service oriented personality.
Proficiency in Microsoft Office suite (Outlook, Word, Excel, etc.).

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.