Registered Nurse, Call Center (Full Time position)

Location
Hot Springs, SD
Salary
Competitive
Posted
Jan 26, 2018
Closes
Feb 25, 2018
Specialty
Other
Contract Type
Permanent
Hours
Full Time

POSITION SPECIFIC PERFORMANCE CRITERIA:

1. Serves as a Telephone Triage RN following the Consolidated Call Center for VISN 23 Triage Policies, using Nursing

Judgement and the TEDP Protocols, records in the Telephone Record Manager (TRM), using Collaborative Care

through CPRS and Message Manager.

2. Facilitates the use of preventative, wellness health promotion activities to enhance preventative overall health

status.

3. Functions as a cohesive member of the Call Center team facilitating patient care and treatment through telephone

and electronic encounters.

4. Coordinates the transfer of care for patients when requested.

5. Manages documentation and establishes program reporting requirements.

Location: This position is located in the Associate Director for Patient Care Services (ADPCS) Service Line at the Hot Springs, South Dakota VA Medical Center.

Work Schedule: Monday through Friday; multiple 8 hour shifts available.

Financial Disclosure Report: Not required

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing.
  • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.
Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:
  • Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.
  • Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.
  • Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
  • Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
  • Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree.
Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.Physical Requirements: Mostly sedentary work, Use of fingers, both hands required; Ability for rapid mental and muscular coordination simultaneously; Specific visual requirement to be able to read typed characters; Ability to distinguish basic colors and ability to distinguish shades of color; Hearing (aid permitted); Emotional and mental stability required.

Selected applicants will be required to complete an online onboarding process.

To apply for this position, you must provide a complete Application Package which includes:

  • VA 10-2850a, Application for Nurse and Nurse Anesthetists
  • Resume
  • Transcript
VA Form 10-2850a - Application for Nurses and Nurse Anesthetists can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, etc.
  • Cover Letter
  • DD-214
  • OF-306
  • VA 10-2850a, Application for Nurse and Nurse Anesthetists
  • Resume
  • SF-15
  • SF-50
  • Transcript

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