RN- Cumberland Community Based Outpatient Clinic (CBOC) Manager
The Community Based Outpatient Clinic (CBOC) Manager reports directly to the Chief of Primary Care. Incumbent is responsible and accountable for their assigned CBOC under the direction of the Chief of Primary Care. This role includes direct supervision of all position assigned to the CBOC. Incumbent will provide day-to-day clinical operations oversight to the following: registered nurses, licensed practical nurse, health technicians, tele-health technicians, pharmacists, social workers, psychologists, physical/occupational therapists, and substance abuse counselors. The incumbent is also responsible for resource utilization, patient flow, PACT implementation, performance improvement activities, competency review, staff education and training, and staff/program evaluations. Incumbent is responsible for all issues that affect nursing, health technicians, tele-health technicians and medical support assistants, including direct supervision, standards of practice, time and attendance, credentialing, training, functional statements, position descriptions, timely proficiencies/mid-year and annual evaluations, and ensures compliance with all policies, procedures and protocols. The CBOC Manager collaborates with Clinical Service Chiefs to address performance of specialty care staff members and will provide input into annual performance evaluations.
Incumbent allocates available resources to promote efficient, effective, and customer-focused care. Incumbent serves as a role model and coaches/supports staff in critical thinking regarding professional practice. The CBOC Manager facilitates an environment of interdisciplinary collaboration and collegial relationships. Incumbent has a responsibility to ensure an environment that is conducive to the recruitment and retention of highly competent staff. She/he directs practice according to established MCM, policies, standards of care, and standards of practice. Also ensures that practice and operations are compliant with all applicable local,
VHA and VISN directives, policies, and regulations.
The incumbent will participate in community outreach activities as needed and will travel to the Martinsburg VA Medical Center on an as needed basis for education, training and meetings.
The administrative duties include oversight of administrative and clinical aspects of the CBOCs' daily operations. The CBOC Manager will make appropriate recommendations and evaluate the effectiveness of CBOC operations and will take an active role in resolving daily issues relevant to clinic operations, including staffing, IT, scheduling, and personnel issues.
The CBOC Manager will conduct Environment of Care (EOC) rounds and address identified deficiencies in conjunction with the Primary Care Business Manager/Chief of Primary Care.
The CBOC Manager will participate in Medical Center leadership briefings via V-Tel (and in person when needed). Incumbent will share information with CBOC staff as appropriate. Incumbent will conduct CBOC staff meetings monthly and document minutes for each meeting.
Incumbent is responsible for customer service initiatives within the CBOC, including TruthPoint, SHEP, and patient advocate duties. CBOC Manager will address patient issues and concerns, including PATS reports and will complete the first response for Congressional inquiries. Incumbent will also provide documentation as requested for "Heads Up" reports, Extra Views, etc?
CBOC Manager will collaborate with the Chief of Primary Care, Primary Care Business Manager and Clinical Service Chief (when needed) to develop/revise standard operating procedures for the CBOCs.
CBOC Manager will collaborate with the Chief of Primary Care, Primary Care Business Manager and Clinical Service Chiefs (when needed) to request new and vice positions.
Other duties include establishing and revising work schedules and/or sequence of operations to ensure even workflow, distribution of work, correct propriety, and timely/accurate completion of patient encounters. The CBOC Manager reviews provider clinics for appropriateness of clinic cancelations and coordinates changes in providers' schedules and corrections with the Chief of Primary Care and Primary Care Business Manager.
Work Schedule: Monday- Friday 8:00- 4:30
Financial Discloser Report: Not required
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing.
Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.
Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.
Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.
Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree.
References: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.
Physical Requirements: Heavy lifting, 45 pounds and over; Straight pulling (4 hours); Pulling hand over hand (4 hrs); Pushing (4 hours); Reaching above shoulder; Use of fingers; Both hands required; Walking (8 hour); Standing (8 hours); Repeated bending (4 hours); Both legs required *one leg or foot may be Compensated by prosthesis; Near vision correctable at 13" to 16" to Jaeger 1 to 4; Far vision correctable in one eye to 20/20 and to 20/40 in the other; Ability to distinguish basic colors; Hearing (aid permitted); Hearing without aid; Emotional stability under stress; Ability to read with one eye and ability to read typewritten material, glasses permitted.
Selected applicants will be required to complete an online onboarding process.
To apply for this position, you must provide a complete Application Package which includes:
- 10-2850a Application, and American Heart Association Basic Life Support Card
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), etc.
- Cover Letter
- 10-2850a Application, and American Heart Association Basic Life Support Card