Caregiver Support Case Manager
CAREGIVER SUPPORT NURSE CASE MANAGER/ Staff Nurse: Core competencies includes acquiring and demonstrating clinical expertise and knowledge of health care programs to improve the quality of patient care, the use of resources, and to facilitate compliance with internal and external requirements and standards; acquiring and demonstrating strength in the areas of interpersonal relations, critical thinking, problem solving and conflict resolutions; collaborating with other Case Managers, the Interdisciplinary Treatment Team and other clinical and administrative staff as needed to ensure patient care needs are met. The Caregiver Support Case Manager has demonstrated expertise in the application of sophisticated knowledge and skill as an RN and a high degree of leadership, motivation, self-direction, and initiative in quality management activities. The Case Manager is broadly acquainted with clinical treatment modalities, administrative and clinical support systems and is knowledgeable about the organic and multifaceted health care delivery systems (at National, VISN and facility levels) and their relationship to clinical practice guideline development and implementation. The Case Manager demonstrates use of sound judgment in decision-making with a strong quality management and /or risk management background. The Case Manager provides leadership and guidance for the development of the caregiver support program at the unit/team/work group level; clinical evidence-based services and interventions for the caregiver and Veteran; education and consultation for the caregiver, Veteran, and staff on caregiver issues: community outreach; resource development; continuous quality improvement activities; and the evaluation of caregiver issues. The incumbent is administratively responsible for the clinical programming and daily operations of the program, as well as, for the management of data related to the program at the program level.
The incumbent will function in support of caregivers, Veterans and family members throughout the medical center and in community settings. The Case Manager is responsible for developing and establishing linkages and collaborate on VA caregiver support efforts with community health care and social service agencies. The incumbent is also administratively responsible and accountable for clinical and program development and effectiveness of the facility Caregiver Support Program therefore, the incumbent possesses advanced knowledge and understanding of the services and benefits available for caregivers from both federal, state and private sector resources. The Case Manager ensures the patient is screened for social service needs, home care, and other community care needs, and that referrals are coordinated and made as necessary and appropriate by the responsible discipline. Other duties and responsibilities include but are not limited to: participating in the development. implementation and maintenance of a systematic assessment of clinical, administrative and research practices in support of Utilization Management, Risk Management, Care Management and Performance Improvement processes. Ensuring patient health education needs are identified, and education and teaching, is provided to patients and significant other by responsible discipline. Reporting findings accordingly. Considers all characteristics of the individual, including age and life stages, state of health, race and culture, values, and previous experiences. The incumbent must be able to distinguish between problems, which he/she is capable of managing or handling, and those, which require consultation with or assessment by another professional. He/she must be an effective communicator who can gain the trust and respect of patients, and who is able to clearly communicate plans of care to patients. The incumbent will identify, reduce, and prevent health care related infection by insuring high quality nursing practices to screen and control transmission of infection in patients in all phases of the adult life-cycle. Practice is based on the nursing process and evidence-based research. The individual will ensure that the patient is screened for social service needs, home care, and other community care needs, and that referrals are coordinated and made as necessary and appropriate by the responsible discipline..Other duties include: implementation of approved policies and procedures; completion of required documentation in accordance with regulatory agencies. Actively involved in continuously evaluating practice for caregiver support, based on established professional, community, and regulatory standards such as clinical practice guidelines and the Joint Commission.
Work Schedule: Monday through Friday 8:00am - 4:30pm
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing.
- Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.
Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:
- Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.
- Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.
- Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
- Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
- Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree.
Physical Requirements: The position requires performance of work which requires light to moderate physical effort. Subject to continuous sitting, standing, walking and frequent stooping, reaching, pushing, pulling and bending. May require occasional lifting or moving of objects weighting up to 40 pounds. The incumbent must be emotionally stable and adjust to different types of personalities.
To apply for this position, you must provide a complete Application Package which includes:
- VHA Form 10-2850a Application for Nurses and Nurse Anesthetists
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), etc.
- Cover Letter
- VHA Form 10-2850a Application for Nurses and Nurse Anesthetists