Nurse Navigator

Washington, District of Columbia
Dec 30, 2017
Jan 29, 2018
Contract Type
Full Time
The Nurse Navigator will coordinate referrals from physicians and health care facilities for patients who receive care through the Global Services Department. Will provide a significant level of patient education related to their illness and planned treatment. Ensure continuity of care is maintained and service excellence is a priority.
Minimum Education
Bachelor's Degree

Minimum Work Experience
5 Year(s)

Specific Requirements and Preferences
At least 5 total years of nursing experience. Demonstrated experience in a charge nurse role in a comparable setting. Minimum of one year recent pediatric experience in a comparable setting. Minimum of 1 year of demonstrated nursing leadership experience.

Required Skills/Knowledge

Successful completion of orientation at Children's National Medical Center.

Required Licenses and Certifications

Registered Nurse in District of Columbia

Functional Accountabilities

Coordination of Patient Care

  • Work closely with multidisciplinary teams in all specialty areas to coordinate the patient’s care plan and ensure proper communication.

  • Continuously perform patient/family assessments as necessary to ensure needs are met.

  • Use manager for complex issues that arise.

  • Utilize telephonic communication to triage patient concerns and follow-up with patient and parent as needed.

  • Participate in rounds and patient conferences to better meet the care needs of surgical care patients; demonstrate collaboration with multidisciplinary team including case management and inpatient areas for patient admission, discharge, home care and postoperative follow-up care.

  • Demonstrate comprehensive knowledge related to surgical care patients; provide support and counseling, as appropriate to the clinical situation.
  • Patient Referral Process

  • Use clinical protocols and evidence-based nursing knowledge to assist patients and families access to appropriate specialists.

  • Assist patients and their families in obtaining referrals to needed specialists from primary care physicians.

  • Communicate with all members of the healthcare team on behalf of the patient and family.
  • Service Excellence

  • Demonstrate therapeutic communication skills by adapting techniques for specific situations.

  • Provide performance feedback to all staff.

  • Effectively manage conflict resolution.

  • Serve as a consumer advocate for patient/family concerns; ensure adherence by self and other staff to department and hospital policies.

  • Proactively develops and enhances processes with the goal of improving the clinical experience for referred patients and families and referring heath care professionals
  • Liaison

  • Communicate with referring healthcare professionals.

  • Seek to find and facilitate learning opportunities for all stakeholders on surgical care topics.
  • Safety

  • Speak up when team members appear to exhibit unsafe behavior or performance

  • Continuously validate and verify information needed for decision making or documentation

  • Stop in the face of uncertainty and takes time to resolve the situation

  • Demonstrate accurate, clear and timely verbal and written communication

  • Actively promote safety for patients, families, visitors and co-workers

  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

  • Organizational Accountabilities (Staff)

    Patient Education

  • Demonstrate patient educational initiatives through involvement in projects and committee work.

  • Collaborate with inpatient and other nursing staff in conjunction with Professional Practice Specialists to provide continuing education for the patient and family.

  • Ensure that patient/family educational needs are met.

  • Work with marketing and outreach departments to educate referring physicians and facilities on available services.
  • Organizational Commitment/Identification

  • Partner in the mission and upholds the core principles of the organization

  • Committed to diversity and recognizes value of cultural ethnic differences

  • Demonstrate personal and professional integrity

  • Maintain confidentiality at all times
  • Customer Service

  • Anticipate and responds to customer needs; follows up until needs are met
  • Teamwork/Communication

  • Demonstrate collaborative and respectful behavior

  • Partner with all team members to achieve goals

  • Receptive to others’ ideas and opinions
  • Performance Improvement/Problem-solving

  • Contribute to a positive work environment

  • Demonstrate flexibility and willingness to change

  • Identify opportunities to improve clinical and administrative processes

  • Make appropriate decisions, using sound judgment
  • Cost Management/Financial Responsibility

  • Use resources efficiently

  • Search for less costly ways of doing things
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