Patient Services Associate

Location
Brooklyn, NY
Salary
Competitive
Posted
12/6/2017
Closes
1/5/2018
Specialty
Other
Contract Type
Permanent
Hours
Full Time
 
 

As one of the nation's premier centers of excellence in patient care, medical education and biomedical research, NYU Langone Health (NYULH) provides a professional environment in which nurses can perform at their best and excel in their careers. Each and every day, is a new opportunity to learn, to grow, and to be a part of what makes us world-class.

 
 

NYULH nurses can choose from many clinical services and programs to begin or mature a professional career path that can span decades. The many opportunities that are available for nurses at all levels, from new Baccalaureate RN graduates to Advanced Practice Nurses, offer the ability to deliver world class nursing care in an intellectually-stimulating academic environment. Nurses at NYULH also demonstrate their professional practice through participation in the various councils that govern the practice of nursing, the quality of our care, and the discovery of new knowledge.

 
  NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The medical center is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Medical Center's anchor for healthcare access, growth, and delivery in the entire borough.

Position Summary:
We have an exciting opportunity to join our team as a Patient Services Associate.

In this role, the successful candidate The Patient Service Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.

Job Responsibilities:
  • Electronic Death Certificate transmission
  • Usage of electronic bed board
  • Prepares admission folders, print reports, census and schedules
  • Facilitates bed procurements, patient transfers, performs bed rounds and maintains bed board in an accurate and timely manner
  • Maintains appropriate documentation of expirations, filing of death certificates and organ donation in an accurate and timely manner
  • When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgement of receipt of notice
  • Makes decisions to facilitate departmental workflow in presence or absence of supervisor
  • Interprets hospital regulations to patients
  • Answers questions and provides information regarding the medical center's policies and procedures related to admitting, outpatient services, and financial matters, distributes patient handbooks, and charity care/Medicaid information
  • Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account accordingly, on a timely basis
  • Verifies insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools and accurately updates account accordingly, on a timely basis
  • Screens patients to determine eligibility for Medicaid and refers accounts to Medicaid Area
  • Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
  • Ability to accurately change names, change patient types and transfer patients
  • Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing charts and labels, and escorting patient to unit when necessary, in an accurate and timely manner.
  • Process registrations/admissions promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required
  • When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgment of receipt of notice.
  • Scheduling of FHC appointments for Emergency Department discharged patientsPneumatic Tube use for Lab specimen transmission
  • Answers questions and provides information regarding the medical center's policies and procedures related to admission, distributes patient handbooks and Medicaid application information letter
  • Works cooperatively with Emergency Department and medical center staff
  • Answers phones in a timely manner, refers calls and pages appropriate parties.
  • Accurately complete the Admission Consult Sheet for all admitted patients, including following the Voluntary Physician Referral Program procedures
  • Enters charges, updates physician fields prepares charts for the medical records department and maintains ED Log in a satisfactorily manner
  • Tracks patients in the ED
  • Completes inpatient admissions for patients admitted through the ED timely and accurately. This includes securing missing information, procuring bed assignment and updating computer system
  • Verifies insurance and obtains EMEVS authorization for all Medicaid patients and updates account
  • Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
  • Screens patients to determine eligibility for Medicaid, provides self-pay patients with Charity Care and Medicaid notice, and refers accounts to Medicaid Area
  • Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing chats and labels.
  • Ability to accurately change names, change patient types and transfer patients
  • Performs registrations of emergency room visits promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required.
  • Prepares admission folders, pulls discharge folders and files accounts daily
  • Reviews and completes MSPs as required
  • Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account on a timely basis.
  • Verify insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools, to insure that number and plan is correct, correct if necessary and update account on a timely basis
  • Screens patients to determine eligibility for Medicaid and refers accounts accordingly
  • Ability to add insurance accurately
  • Verifies insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient/insurance records including correction and updating of demographic and insurance information and verification.
  • Enters and updates insurance and patient information timely and accurately into all computer systems
  • Usage of Medicaid Scanning Equipment
  • Processes and submits application on a timely basis
  • Use insurance management functions to update account and prepare claim for billing
  • Accurately prepares application for submission
  • Prints and manages work lists, patient letters and Medicaid Correspondence
  • Obtains appropriate documentation on a timely basis to support application
  • Refers accounts as appropriate, and in a timely manner, to Supervisor for referral to collection
  • Conducts face to face interviews with patients or their respective representatives in a courteous and professional manner for the purpose of screening patients to determine eligibility for financial programs (Medicaid, Hill Burton)
  • Performs any additional duties related to Patient Accounts, Admitting and/or Finance as directed
  • Assesses patient's ability to communicate in English and assists in the provision of an interpreter, as needed
  • Is willing to extend beyond basic duties in critical situations
  • Orders, receives and maintains adequate forms, supplies, and charts necessary for the functioning of the department
  • Maintains accurate information regarding insurances, contacts and insurance coverage, as well as the institutions Charity Care Policies and Procedures
  • Maintains productivity and quality statistics as required
  • Performs general office duties such as adding toner and paper to printers, filing, answering telephones, transmitting messages, opening, sorting and delivering mail as required
  • Cooperates in working with co-workers, other medical center staff, and outside agencies
  • Maintains computer skills
  • Accepts direction from Supervisor willingly
  • Completes tasks within scheduled work time

Minimum Qualifications:
To qualify you must have a High School Diploma or Equivalent Required
2 + years relevant experience.
Strong customer service and communication skills.
Proficient in MS Excel, Word, and Outlook.
Familiarity or prior experience with office setting
Prior customer service experience
Must be articulate with good interpersonal skills.
Must have knowledge of computer keyboard able to type a minimum of 20 words per minute.
Must be able to accurately enter data
Willingness to devote the time required completing assigned tasks on schedule.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital - Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Lutheran Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital - Brooklyn's EEO policies, please