Secretary II - HJD

New York, NY
Contract Type
Full Time

As one of the nation's premier centers of excellence in patient care, medical education and biomedical research, NYU Langone Health (NYULH) provides a professional environment in which nurses can perform at their best and excel in their careers. Each and every day, is a new opportunity to learn, to grow, and to be a part of what makes us world-class.


NYULH nurses can choose from many clinical services and programs to begin or mature a professional career path that can span decades. The many opportunities that are available for nurses at all levels, from new Baccalaureate RN graduates to Advanced Practice Nurses, offer the ability to deliver world class nursing care in an intellectually-stimulating academic environment. Nurses at NYULH also demonstrate their professional practice through participation in the various councils that govern the practice of nursing, the quality of our care, and the discovery of new knowledge.

  The Hospital for Joint Diseases (HJD) at NYU Langone Medical Center is one of the nation's leading orthopaedic and rheumatologic, specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopaedic programs in the region for musculoskeletal disorders and the largest pediatric orthopaedic program in New York City. HJD is consistently ranked among the leading orthopaedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient's ability to function. We specialize in the following areas: Orthopaedic Surgery Rheumatology Neurology Radiology.

We have an exciting opportunity to join our team as a Secretary II. To qualify a High School Diploma or equivalent required. Three (3) years of relevant medical clerical experience required. Knowledge of medical terminology, typing 60 wpm, and with Microsoft Office Suite (including Word, Outlook, & PowerPoint with advanced skills in Excel). Knowledge of computer-based scheduling and appointment programs. Prior physician practice experience preferred. The ability to multi-task, communicate with patients, guests, and staff. Excellent communication, interpersonal, and telephone skills required.

In this role, the candidate will be responsible for providing administrative support services for Pre Admission Testing operations. Including but not limited to: answering incoming phone calls, meeting, greeting, checking in patients, multi-tasking, reporting to and supporting to multiple managers, scheduling appointments and managing calendars. Assists in completion of special reports, projects and department activities. Creates, reviews for accuracy, pulls, and files employee files. Ability to handle busy office setting. Performs other duties as assigned. Qualified candidates must be able to effectively communicate with all levels of the organization.

Job Responsibilities:
  • Performs other duties as assigned.
  • Collects and compiles data, statistics, and other materials for reports and/or budgets. Prepares the requested data thoroughly and accurately. Obtains information within the time frame specified by the supervisor. Utilizes appropriate sources and assembles data in accordance with instructions.
  • Greets, directs, and responds to the needs and requests of the staff, patients, and general public for the section/department. Greets patients and visitors in a courteous manner upon arrival to PAT, identifies self and role in department. Directs patients to appropriate location and/or care giver. Listens and answers patients questions, seeks assistances when needed. Is sensitive to the needs of patients, visitors, and staff. Recognizes problems/concerns and seeks solutions as appropriate. Has the ability to determine when a problem should be referred to nursing leadership. Answers telephones and inquiries promptly and courteously; identifies the department and self when answering the phone, asks for permission prior to putting the caller on hold. Directs telephone calls and visitors appropriately based on content of inquiry. Obtains information, answers questions, and resolves routine problems in an appropriate manner. Takes messages accurately and completely.
  • Orders and maintains an inventory of supplies for the area. Understands the use and purpose of departmental supplies.; Monitors supply par levels. Orders general supplies based on past practice or in accordance with the supervisors instructions; obtains supervisors approval on all orders. Adheres to budgetary restrictions while satisfying office/lab demands; advises the supervisor of any unusual request/need, or financial constraint.
  • Assists in the training of office personnel for the area and seeks additional areas of learning for growth. Explains work procedures and methods clearly and accurately. Orients new personnel to pertinent Medical Center and departmental procedures. Volunteers assistance to others when appropriate. Demonstrates an ability and desire to learn more skills/functions.
  • Accurately schedules patient appointments in EPIC. Schedules appointments carefully, adhering to department scheduling guidelines. Verifies medical record number, patient name, and date of birth to ensure correct patient. Notifies Medical Records and surgeons offices with any patient scheduling inconsistencies. Secures all pertinent patient information and properly enters information into EPIC. Accepts appointment requests from surgical offices and patients. Requests interpreting services in appropriate time frame. Alerts appropriate department/personnel to special requests/needs for patients. Notifies nursing leadership of any scheduling changes/challenges. Maintains schedule free of conflict/challenges, after discussion with nursing leadership.
  • Effectively schedules or arranges events, activities, and appointments. Writes the letter using correct grammar and format. Ensures the correspondence meets content requirements and adheres to the instructions and guidelines given by the supervisor. Completes and sends out correspondence promptly. Picks up and distributes the mail accordingly. Communicates via email professionally and respectfully.
  • Composes, prepares, and edits routine correspondence and prepares patient information for chart review Type letters, lists, and records neatly and accurately within time/deadline specified by supervisor. Files, faxes, scans, and/or Xeroxes materials as needed. Proofreads, edits, and properly formats the materials typed according to content of material. Is able to efficiently utilize the PCs potential. Enters, stores, and retrieves worksheet and other information correctly according to the machines operational instructions correctly. Obtains and prepares PHI according to
    departmental guidelines, adhering to HIPAA guidelines. Ability to retrieve and analyze data and
    produce reports. Ability to research and interpret guidelines for the initiation and preparation of various administrative forms for chart review process.

The Hospital for Joint Diseases (HJD) at NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view The Hospital for Joint Diseases (HJD) at NYU Langone Medical Center's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information. To view the Pay Transparency Notice, please click here.