Telehealth Nurse - ENT (Otolaryngology)

Washington, District of Columbia
Dec 01, 2017
Dec 31, 2017
Contract Type
Full Time
Children's National is the leading provider of pediatric care in the Washington, DC, area. Our team of 6,000 employees provide world-class care in a warm and caring environment designed with kids in mind. Children’s National is a Magnet® designated hospital and is consistently ranked among the best pediatric hospitals in America by U.S.News and World Report.

We’re more than just a hospital, we’re a health system for kids. From our main hospital to our outpatient centers and primary care facilities, we are dedicated to serving children’s health needs in any illness or injury.

We have a great opening! Our ENT Clinic is seeking an experienced RN for our Telehealth position. This clinic offers a full spectrum of services – from the basic to the most complex, our team provides every aspect of ENT care. Whether we are managing chronic ear infections or performing advanced procedures to treat hearing loss, we have the resources and skills to give children the care they need. The Clinic also offers Specialty ENT Programs – Aerodigestive Clinic, Airway Program, Complex Salivary and Endocrine Surgery Program, Hearing Restoration Program, Vascular Anomalies Program, Voice Program, Pediatric Otolaryngology Services. We treat 22,000 patients every year, a high volume that translates into a superior level of experience for our team. The clinic team consists of Division Chief, VP, Chief Quality and Safety, 5 PAs, 8 Providers, 2 Fellows, 2-3 Residents, and RNs, alongside a Clinical Coordinator for added support.

This great position is an in office role and will be responsible for working with families and coordinating care, answering questions, providing education, and at times, may be called upon to perform hands on patient care.

All nursing practice is based on the legal scope of practice, national and specialty nursing standards, Children’s National Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses to be responsible and accountable for their own practice. Children’s National supports the development of RN relationships within the community; specifically those relationships associated with the health and well being of the community at large . The nurse provides telephonic clinical assessment, advice, health education and counseling giving appropriate clinical disposition and facilitating referral . The nurse engaging in telenursing practice assesses, plans, intervenes, and evaluates the outcomes of nursing care, using technologies such as the Internet, computers, telephones, digital assessment tools, and telemonitoring equipment.

Minimum Education

Minimum Work Experience
5 Year(s)

Specific Requirements and Preferences
At least 5 years of RN experience required.

Required Skills/Knowledge

The licensed Registered Nurse will successfully complete the hospital and nursing orientation at Children’s National. Havae basic computer skills (Experience with Microsoft® Windows operating system database and word processing software required -such as 30 wpm ). Ability to handle multiple line phone. clinical knowledge in disease, prevention, wellness, health risk assessment, self-care management, and health education. Demonstrate effective prescription management skills. Application of the nursing process in telehealth care. Delivery of culturally sensitive, age-specific care to identified populations. Assessment and provision of care using telecommunication devices. Use of the clinical decision support tools. Demonstration of problem-solving, prioritization, collaboration, and customer relation skills. Communication skills: including effective listening, negotiation, counsel and crisis management. Knowledge and appropriate use of internal and external resources (people, services, and materials.) Prevention and reporting of unusual occurrences and adverse events.

Required Licenses and Certifications

Registered Nurse in District of Columbia

Registered Nurse licensed in the District of Columbia, Maryland or Virginia dependent upon location of practice.
Cardio-Pulmonary Resuscitation (CPR)
Certified Pediatric Nurse (CPN)

Telehealth nursing or Ambulatory Nursing preferred.

Functional Accountabilities

Tele-Health Nursing

  • Demonstrate appropriate and efficient use of department specific equipment/software necessary to perform role (multi-feature telephones, automatic call distribution (ACD), keyboard skills, Windows and call processing software, fax, copier, etc.

  • Comply with call/email management standards.

  • Demonstrate thorough knowledge of the program’s identified top 10 triage/ symptom guidelines.

  • Manage clinical calls/emails using the nursing process; document caller encounters in the system.

  • Be able to manage and document calls if computer system is down.

  • Achieve telehealth and other applicable national certifications.
  • Leadership

  • Contribute to Magnet re-designation as evidenced by independent involvement or leadership in: committees, task forces and/or community outreach.

  • Communicate plan of care and ability to advocate to meet patients’ needs; make suggestions for resolution of system issues.

  • Role model procedures for escalation of issues, utilize chain of command.

  • Demonstrate proper use of identified hand off processes; follow up on inconsistent practice related to handoff.

  • Demonstrate a collegial and respectful relationship with peers, physicians and other departments.

  • Take the lead to implement change and support management decisions.
  • Structural Empowerment

  • Maintain regulatory requirements e.g. license, BLS.

  • Initiate professional activities to enhance nursing practice; provide telephonic and electronic clinical assessment, advice, health education and counseling - giving appropriate clinical disposition and facilitating referral.

  • Engage in active review of peers giving constructive feedback through timely participation in evaluations.

  • Serve as a resource as needed and know when to escalate to next level.
  • Professional Practice

  • Analyze assessment data gathered from patient and family to ensure completion of database and plan of care within identified timeframes.

  • Role model excellent clinical skills with complex patients; care reflects analysis of patient status and appropriate interventions.

  • Direct prioritization and organization for complex patient with rapidly changing needs.

  • Anticipate and proactively plan for educational needs verified with patient and family throughout the hospital/outpatient stay and prior to discharge.

  • Role Models caring in all encounters with patient and family as evidenced by feedback from parents and an increase in patient satisfaction scores
  • Safety

  • Speak up when team members appear to exhibit unsafe behavior or performance

  • Continuously validate and verify information needed for decision making or documentation

  • Stop in the face of uncertainty and takes time to resolve the situation

  • Demonstrate accurate, clear and timely verbal and written communication

  • Actively promote safety for patients, families, visitors and co-workers

  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

  • Organizational Accountabilities (Staff)

    Program Improvement

  • Initiate ways to improve operations through quality improvement and implement related solutions.

  • Identify self-learning needs and take initiative to meet those needs.

  • Serve as a resource for current, new information or changes in specialty area.

  • Care incorporates best practices based on benchmarks and evidence within the literature.
  • Organizational Commitment/Identification

  • Partner in the mission and upholds the core principles of the organization

  • Committed to diversity and recognizes value of cultural ethnic differences

  • Demonstrate personal and professional integrity

  • Maintain confidentiality at all times
  • Customer Service

  • Anticipate and responds to customer needs; follows up until needs are met
  • Teamwork/Communication

  • Demonstrate collaborative and respectful behavior

  • Partner with all team members to achieve goals

  • Receptive to others’ ideas and opinions
  • Performance Improvement/Problem-solving

  • Contribute to a positive work environment

  • Demonstrate flexibility and willingness to change

  • Identify opportunities to improve clinical and administrative processes

  • Make appropriate decisions, using sound judgment
  • Cost Management/Financial Responsibility

  • Use resources efficiently

  • Search for less costly ways of doing things
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