RN-CNII Telephone Triage & Clinical Support Nurse
The Telephone Triage & Clinical Support Nurse functions as a member of the Patient Communication Center team in providing advanced clinical telephone support to patients and other callers, inbasket and other remote support to physicians, and limited in-clinic support to physicians. Telephone triage calls will involve assessment of patient needs and appropriate case disposition to ensure positive patient outcomes, and may include collaboration with clinic and hospital based providers. Clinical support includes assisting physician partners with management of messages and other communications within the Electronic Medical Record (EMR), as well as limited patient care in an outpatient setting. Incumbent must have a strong clinical background and experience with an EMR.
California RN License, RN degree (BSN required), CPR (BLS). Minimum 5 years of recent Ambulatory nursing experience in hospital, clinic, urgent care, or ER/ED, 10 years preferred. Experience with a variety of specialties & sub-specialties. Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions. Knowledge to problem-solve with other members of the Patient Communication Center team and to effect change toward improvement of clinic services. Skill in speaking clearly and using appropriate grammar. Must have pleasant and courteous telephone voice and manners. Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur. Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors. Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment. Skill to organize workflow to accomplish established objectives. Ability to establish cooperative working relationships with administrators, physicians, peers, and the public. Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. Familiarity with Nursing regulations, institutional standards of care and risk management. Strong interpersonal skills; ability to effectively work with a diverse team of individuals in-group settings. Experience with various computer software, knowledge of Microsoft Word, Excel, Outlook, and the Internet. Typing skills to prepare forms and correspondence with speed and accuracy. Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology. Experience working with Electronic Medical/Health Records and documenting electronically.