Cardiac Outpatient Clinical Services Nurse Manager, RN (Cardiology, Pediatrics)

Wilmington, DE, 19803
Nov 03, 2017
Dec 03, 2017
Cath Lab, Med / Surg
Contract Type
Full Time
Nemours is seeking a Cardiac Outpatient Clinical Services Nurse Manager to join our team in Wilmington, DE.

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 280,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.

As the birthplace of the Nemours health care system, the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware, honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond. Ranked among the nation’s best pediatric hospitals by U.S. News & World Report and honored with the ANCC’s Magnet® Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. We recently completed a multi-phase hospital expansion that includes new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department. Additionally, Nemours duPont Pediatrics allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.

The Cardiac Center’s Outpatient Services at AIDHC include cardiac-employed staff in NJ and Delaware satellites. This involves supervising medical assistants, ECG technicians, Holter monitor technician, nurses and clerical staff. Responsibilities include managing day-to-day operations in our busy clinical practice in Wilmington. This includes managing daily patient flow, training staff, supervising nurses in phone triage, documentation, performance of cardiac-related studies, sedations, coordinating preoperative surgery patients, facilitating admissions from clinic and managing subspecialty groups of patients with the assistance of the patient’s cardiologist. Also responsible for managing the day-to-day activities in the ECG lab and Holter lab, ensuring that studies are performed, interpreted, resulted and billed in a timely fashion. Although this position primarily resides in our Wilmington office, this position will have management input into processes that span across our 14 satellite offices in the tristate area (DE, NJ, PA).

  • Provides registered nurse services in the Cardiac Center's Outpatient Clinic under the direction of the Chief of Cardiology and Director of Clinical Operations. Provides age- and developmentally appropriate care to infants, children and adolescents. Provides clinical assistance to cardiologists. Responds to and provides direction during crises and emergency situations. Assumes responsibility for the coordination and integration of interdepartmental and intradepartmental services.
  • Provides leadership and direction to patient care team members in accordance with organizational goals. Responsible for the patient care delivered by other clinical staff assigned to the Cardiac Center’s Outpatient Clinics at AIDHC and cardiac-specific satellite offices (in NJ and DE) and for providing advice and guidance to other health care providers. Maintains clinical skills to provide coverage to staff during times of short staffing. Reconciles ECG and other studies done to charges entered into Epic. Maintains accurate patient logs and databases.
  • Makes sound decisions, implements strategies and evaluates outcomes. Provides management and leadership of other patient care units within the Cardiac Center, when necessary. Acts as a change agent. Supports attendance at continuing education programs/seminars within budgetary constraints.
  • Supervises coordination of equipment and supply purchase within the Outpatient Clinic. Negotiates equipment and supply pricing. Responsible for the economical utilization and maintenance of equipment and supplies.
  • Ensures the continuous assessment and improvement of quality patient care. Ensures the safety of patients and employees by providing sufficient training on all equipment and procedures and maintaining clinical proficiency of all clinic staff. Participates in departmental and hospital programs for quality assessment and improvement, and works with department management to improve the services provided. Responsible for new and ongoing quality improvement projects and metrics-reports data and for analyzing and planning for improvements. Membership required on Cardiac Care Committee.
  • Assists in the budgeting process and cost accounting procedures for the Cardiac Center’s outpatient practice. Ensures patient-focused unit(s) deliver quality services within budgetary guidelines. Works with staff to coordinate care with health care providers of all disciplines to achieve patient care goals. Assesses and evaluates patient care needs, personnel needs and departmental needs to increase productivity of the unit. Provides leadership and direction for interviewing and selection of patient care team members. Prepares and conducts employee performance after probationary period and annually. Responsible for guidance and counseling of employee work performance.
  • Plans Cardiac Center's Outpatient Clinic schedule to provide adequate coverage in support of clinic operations and physician needs. Enters clinic staffs' time into Kronos. Ensures proper payroll practices are adhered to at all times.
  • Interprets and enforces hospital and departmental policies; provides information for standards review and revision.
  • Develops, supports and facilitates hospital direction and goals. Contributes to professional growth and development of patient care team by identifying educational resources and opportunities with regard to clinic services to patients. Applies supervisory skills in a fair, consistent and objective manner.
  • Collaborates with patient care team to monitor, evaluate and improve the patient care delivery system to increase customer satisfaction and clinic productivity. Assumes responsibilities for the clinic quality assurance program; initiates changes in delivery of care in accordance with results of QA monitors and evaluates the effectiveness of the change process. Assists in the planning, development, implementation and evaluation of policies, procedures and new services.
  • Some travel may be required to various satellite offices in the tristate area.
  • Supports unit-based educational programs.
  • Has knowledge of hospital and department regulations, procedures and policies.
  • Works in collaboration with medical staff in performing research and publications.
  • Attendance at and participation in relevant clinical divisional/departmental activities to ensure routine administrative procedures are followed.

  • A Bachelor's degree is required, as well as 5 years of experience. Pediatric cardiology knowledge base preferred.
  • Valid professional registered nurse license in the state/states of practice.
  • Basic Life Support (BLS).
  • Pediatric Advanced Life Support (PALS).

  1. Accepts feedback.
  2. Asks questions, gives accurate information, makes suggestions, takes directions, gives feedback.
  3. Responsible for staff, sets scheduling priorities, works independently, has coordination skills.
  4. Thinks proactively, makes decisions.
  5. Works with team; nurtured team approach.
  6. Willingness to accept change and act as a change agent.
  7. Ability and comfort with answering customer’s clinical questions.

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

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