Customer Service Representative

Employer
Location
MJHS Home Care, Brooklyn, NY
Salary
Competitive
Posted
11/1/2017
Closes
12/1/2017
Specialty
Other
Contract Type
Permanent
Hours
Full Time
 
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  We believe that nurses give their best care when they know they are being cared for too. When you work for MJHS, you’ll be valued and respected for your dedication to world-class patient care. You’ll be encouraged and challenged to learn and grow. Most of all, you’ll be rewarded with work/life programs that help you balance your priorities and enjoy the career you’ve always wanted. You won’t find that everywhere. But you will find it here.  
 
  Overview:
MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home.

Responsibilities:
Serves as a liaison between Home Care Planners, and the Social Work/Case Management department. Responds to Social Work/Case Managers/patients/customers complaints and grievances. Takes accurate messages, problem solve where applicable and forwards to appropriate party as directed. Enters patient referral information into the MISYS system including patient demographics, diagnosis and plan of care. Sends tasks to Date Management Coordinator for Insurance Verification. Verifies that all new physicians license number, NPI number is registered, and checks for duplicate physician before entering into Misys. Contacts physicians/Clinics/ hospitals/Nursing Homes/sub-acute facilities to develop/maintain/follow up on pending and/or new referrals.

Qualifications:
  • High school diploma or GED required.
  • Minimum 6 months call center experience.
  • Intake experience preferred.
  • Microsoft Word and Excel required.
  • STAT, Omni/MISYS preferred.
  • Strong verbal communication skills.
  • Ability to multi-task and work in a fast-paced environment.

Benefits:
We truly value our staff and further acknowledge their contributions by offering:
  • Employee and family health coverage
  • Competitive salaries
  • Employer contributed pension plan
  • Generous time off
  • Tuition reimbursement
  • 403(b) retirement plan

 
 

We are an equal opportunity employer M/F/D/V.

www.mjhs.jobs