Ambulatory Technician - Allergy and Immunology

Washington, District of Columbia
Oct 30, 2017
Nov 29, 2017
Ambulatory Care
Contract Type
Full Time
In collaboration with the multidisciplinary health care delivery team and under the direction of a registered nurse/physician, direct patient flow, assist staff members in carrying out patient treatments, assist in specimen collection and laboratory testing, and maintain a safe, clean, and a stocked ambulatory setting.
Minimum Education
High School Diploma or GED

Minimum Work Experience
1 Year(s)

Specific Requirements and Preferences
At least 1 yearof experience in an acute health care setting required; experience in a pediatric setting preferred; experience in venipuncture and laboratory testing preferred.

Required Skills/Knowledge

Must be able to achieve CNMC certification in phlebotomy techniques required within three months employment. Must be able to maintain ongoing CNMC phlebotomy certification. Must be able to perform simple laboratory tests Basic calculations (Addition, subtraction, multiplication, and division).

Required Licenses and Certifications

Certified Nursing Assistant (CNA)
Formal training/certification in one of the following required -- EMT Certification, Certified Nursing Assistant certification, one semester of clinical experience completed at an accredited school of nursing, military corpsman training or one year of clinical experience in a pediatric setting. For Maryland must have CNA certification and license at hire or obtain within 6 month of hire.

Functional Accountabilities

Clinical Activities

  • Identify vital signs, i.e., temperature, pulse, respiratory rate, pulse oximetries.

  • Apply Holter monitors to patients.

  • Perform EKGs as directed; provide lab/EKG results to clinic nurse/physician; documents results.

  • Identify patient weight, height, head circumference and document.

  • Assess general patient condition (activity level, positioning, safety, level of consciousness, responsiveness, behavior, respiratory status, perfusion).

  • Accurately record vital signs, weights, head circumference, temperature, lab results, etc., on appropriate record, e.g., Ambulatory Treatment Record.
  • Laboratory Competency

  • Perform, evaluate and report QC protocol, identify and resolve QC failures; document resolutions; report problems to main lab and/or supervisory staff.

  • Participate in continuing education opportunities available internally and/or externally; perform competency and proficiency challenges.

  • Process specimens by centrifugation, aliquot and sort into specific test areas and for storage; coordinate the pick-up and delivery of specimens for Children’s Hospital, Quest and/or other reference labs; troubleshoot specimen-processing procedures.

  • Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens.

  • Answer inquiries and give test results by phone, answer general information and specimen requirement questions and route technical questions to appropriate area for answers.

  • Monitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify main lab and/or supervisor of unresolved problems; order routine inventory and supply requests.

  • Collect blood specimens by venipuncture and capillary method; conduct assigned routine laboratory tests such as urine dipstick, glucose, A1C.
  • Clinical Competency

  • Contribute to assessment process and collect and document patient/family information.

  • Recognize and report to registered nurse changes in patient condition, e.g., increased temperature, change in level of consciousness, change in heart rate, etc.

  • Provide basic nursing care, which may include performing dry dressing change, linen change, and diaper change; position patients and assist in ambulation.

  • Confer with the co-assigned charge or clinic Registered Nurse/physician when confronted with an unfamiliar problem.
  • Patient Flow

  • Maintain a neat, orderly clinic environment and prepare the examination room for a patient’s examination and instruct and/or assist patient/family in regard to clothing removal and/or patient gown use.

  • Prioritize routine tasks and special requests made by a variety of disciplines.

  • Complete all tasks as assigned or report to supervisor inability to complete assignment.

  • Obtain equipment, supplies, and required services from other departments using tact and diplomacy.

  • Set up examination rooms to encourage efficiency and ease of access to equipment.
  • Safety

  • Speak up when team members appear to exhibit unsafe behavior or performance

  • Continuously validate and verify information needed for decision making or documentation

  • Stop in the face of uncertainty and takes time to resolve the situation

  • Demonstrate accurate, clear and timely verbal and written communication

  • Actively promote safety for patients, families, visitors and co-workers

  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

  • Organizational Accountabilities (Staff)

    Patient and Family Services

  • Orient the family at the time of the visit to the geography and governing rules of the area.

  • Comfort an anxious child undergoing a procedure by sitting with the child and use distractions such as talk, touch, etc.

  • Monitor patient throughout the visit and report family/patient concerns or complaints to the Registered Nurse/physician and/or clinic manager.
  • Organizational Commitment/Identification

  • Partner in the mission and upholds the core principles of the organization

  • Committed to diversity and recognizes value of cultural ethnic differences

  • Demonstrate personal and professional integrity

  • Maintain confidentiality at all times
  • Customer Service

  • Anticipate and responds to customer needs; follows up until needs are met
  • Teamwork/Communication

  • Demonstrate collaborative and respectful behavior

  • Partner with all team members to achieve goals

  • Receptive to others’ ideas and opinions
  • Performance Improvement/Problem-solving

  • Contribute to a positive work environment

  • Demonstrate flexibility and willingness to change

  • Identify opportunities to improve clinical and administrative processes

  • Make appropriate decisions, using sound judgment
  • Cost Management/Financial Responsibility

  • Use resources efficiently

  • Search for less costly ways of doing things
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