CUSTOMER SERVICE REP - DME

Location
Monday, Tuesday, Wednesday, Thursday, Friday, Largo, FL
Salary
Competitive
Posted
10/11/2017
Closes
10/16/2017
Specialty
Other
Contract Type
Permanent
Hours
Full Time
 
 

 

BayCare Health System currently consists of 14 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and physician offices, all located throughout the Tampa Bay area. We're committed to delivering the highest quality, compassionate care to all those we serve. That's why we attract forward-thinking people who are enthusiastic about the future. And you can be sure we'll give you what you need to succeed - both personally and professionally.

 


The Customer Service Rep - DME is responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verifies insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility.

Qualifications
Certifications and Licensures

None Required

Education

Required |
High School or Equivalent

Preferred |
Technical |
Medical

Experience

Required |
1 year |
Customer Service

Preferred |
3 years |
Customer Service

Specific Skills

Required |
Computer skills appropriate to position

Required |
Work with a team

Required |
Administrative and clerical skills

Required |
Work independently

Required |
Medical terminology use and understanding

Required |
Written and verbal communication skills

Required |
Organizational skills

Required |
Interpersonal skills

Required |
Customer service skills

Required |
Knowledge of regulatory standards appropriate to position

Required |
Critical thinking skills

 
   

Come be part of our high-energy workplace, and take advantage of our generous benefits, career development opportunities, continuing education programs and internal mobility options. Join us here and you'll always find new reasons to love where you work and who you are.

www.BayCareJobs.com
866-221-3222

Equal Opportunity Employer. Drug-Free Workplace.