HOSPITALITY ASSOCIATE

Location
Varies, Clearwater, FL
Salary
Competitive
Posted
10/10/2017
Closes
10/14/2017
Specialty
Other
Contract Type
Permanent
Hours
Full Time
 
 

 

BayCare Health System currently consists of 14 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and physician offices, all located throughout the Tampa Bay area. We're committed to delivering the highest quality, compassionate care to all those we serve. That's why we attract forward-thinking people who are enthusiastic about the future. And you can be sure we'll give you what you need to succeed - both personally and professionally.

 


The Hospitality Associate acts as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen. The Hospitality Associate utilizes professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers. These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services. Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition department services. In addition, the hospitality associate must have baseline computer skills and advanced knowledge of variety of diets and food selections. Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.

Qualifications
Certifications and Licensures

Preferred |
Food Handler

Education

Required |
High School or Equivalent

Preferred |
Associate's

Experience

Required |
1 year |
Related Field

Or |
1 year |
Call Center

Or |
1 year |
Customer Service

Specific Skills

Required |
Work independently

Required |
Work with a team

Required |
Computer skills appropriate to position

Required |
Written and verbal communication skills

Required |
Age specific competencies

Required |
Interpersonal skills

Required |
Customer service skills

Required |
Organizational skills

Required |
Work with minimal supervision

 
   

Come be part of our high-energy workplace, and take advantage of our generous benefits, career development opportunities, continuing education programs and internal mobility options. Join us here and you'll always find new reasons to love where you work and who you are.

www.BayCareJobs.com
866-221-3222

Equal Opportunity Employer. Drug-Free Workplace.