Intake RN Manager
Intake Manager (RN)
In this position, you will:
Be the main access point for all Home health customers including current patients, current patients family members and caregivers, physicians, physicians office staff, service inquiries and referral sources.
The Intake Manager monitors volume of referrals and maintains referral disbursement within the department.
Develop and implement an efficient workflow to support achievement of goals and standards.
Complete intake screening, including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
Arrange prescribed services with the physician, payor, patient, caregiver, and provider to ensure that services are provided in a timely and coordinated fashion.
Process calls from existing patients, families, and caregivers, addressing clinical issues and forwarding information to appropriate team members.
Manage all aspects of the patient/client intake process including supervising the members of the intake team, establishing and maintaining positive relationships with customers and referral sources and responding to customer requests and concerns.
Communicate scheduling changes between office and field staff accurately and timely.
Responsible for day-to-day operational supervision of all team members.
Manage the development, training, hiring, performance reviews and progressive discipline for direct reports.
Monitor reports and compile data related to staff productivity and performance.
Actively participate as part of a high performance work team to drive and manage change to deliver exceptional patient/client service experience.
Provide leadership over intake in an effective results orientated, and customer focused manner.
BA or BS degree in Nursing.
Minimum 3 years home care referral experience.
Strong verbal, written and presentation skills.
Rational/logical decision making.
Ability to lead, delegate, communicate effectively, and ensure effective and efficient hand-offs, and utilize resources as needed.Company Description
Family Home Health and Family Centered Hospice offers services in 12 counties in Northern Illinois . Family HHS was established in 2001 and is affiliated with the Alden network. We offer our employees competitive pay , mileage reimbursement and much more !