END-USER SUPPORT ANALYST I

Location
Monday, Tuesday, Wednesday, Thursday, Friday, Varies, Tampa, FL
Salary
Competitive
Posted
9/15/2017
Closes
9/20/2017
Specialty
Other
Contract Type
Permanent
Hours
Full Time
 
 

 

BayCare Health System currently consists of 14 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and physician offices, all located throughout the Tampa Bay area. We're committed to delivering the highest quality, compassionate care to all those we serve. That's why we attract forward-thinking people who are enthusiastic about the future. And you can be sure we'll give you what you need to succeed - both personally and professionally.

 


The End-User Support Analyst I is an entry level IS position that is responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system. This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests. The End-User Support Analyst I is required to participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution. The End-User Support Analyst I also provides basic phone support and support of mobile devices.

Qualifications
Certifications and Licensures

None Required

Education

Required |
High School or Equivalent

Preferred |
Associate's |
Computer Science

Experience

Required |
1 year |
Computer Related

Specific Skills

Required |
Written and verbal communication skills

Required |
Work with a team

Required |
Customer service skills

Required |
Work independently

Required |
Administrative and clerical skills

Required |
Organizational skills

Required |
Computer skills appropriate to position

Required |
Critical thinking skills

 
   

Come be part of our high-energy workplace, and take advantage of our generous benefits, career development opportunities, continuing education programs and internal mobility options. Join us here and you'll always find new reasons to love where you work and who you are.

www.BayCareJobs.com
866-221-3222

Equal Opportunity Employer. Drug-Free Workplace.