BayCare Health System
currently consists of 14 community-based hospitals,
a long-term acute care facility, home health services, outpatient centers and physician offices, all located throughout the Tampa Bay area. We're committed to delivering the highest quality, compassionate care to all those we serve. That's why we attract forward-thinking people who are enthusiastic about the future. And you can be sure we'll give you what you need to succeed - both personally and professionally.
The End-User Support Analyst I is an entry level IS position that is responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system. This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests. The End-User Support Analyst I is required to participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution. The End-User Support Analyst I also provides basic phone support and support of mobile devices.
Certifications and Licensures
High School or Equivalent
1 year |
Written and verbal communication skills
Work with a team
Customer service skills
Administrative and clerical skills
Computer skills appropriate to position
Critical thinking skills