Clinical Nursing Director

Employer
StaffLINK Consulting
Location
San Diego, CA, US
Salary
Competitve
Posted
Sep 12, 2017
Closes
Sep 19, 2017
Ref
9ecf6bc7
Specialty
Managerial
Contract Type
Permanent
Job Description

SCOPE: The Clinical Program Director directs the clinical operations of contingent labor force for MSP clients. Collaborates with facility leadership, management and education departments in conjunction with MSP program managers to facilitate on boarding and orientation of both MSP and Affiliate Vendor clinicians. Promotes service excellence to clients and clinicians by coaching and managing clinician performance. Additionally, contributes towards client and strategic initiatives that impact the quality of healthcare professionals, fill rate, revenue, and profit while mitigating risk exposure.

Responsibilities:

  • Develop and maintain relationships with Client contacts in order to maximize service excellence and improve issue resolution.
  • Collect Unit Assessments and Job descriptions during implementation and update as needed to accurately source clinicians
  • Collaborate with Client Education Department to facilitate and conduct orientation and maintain updated orientation content and E-Learning Modules specific to facility.
  • Provides direct oversight for all aspects of the New Graduate Nurse Program
  • Coordinate facility implementation and performs clinical reviews for Voice Advantage (VA) interviews
  • Interfaces with Affiliate Vendors for onboarding and clinical escalation.
  • Mitigate risk by problem solving on performance escalations
  • Acts as primary resource for company and client requirements, policy and procedures.
  • Perform and interpret internal audits of MSP metrics (Performance Evaluations, Cancellations, DNS, etc.) to identify and plan for opportunities to improve with actionable items.
  • Conduct regularly scheduled meetings with key facility contacts to assess performance.
  • Provide direct/ primary support to Clients/Clinicians in travel nurse, allied, pharmacy and local staffing for a modified client territory.
  • Act as Subject Matter Expert for Clinical Operations process, managing medium to large scale projects and developing and delivering training.
  • Deliver business presentations or other formal communications to Clients and/or internal business partners

Direct Reports Potentially Independent Contract Clinical Staff who perform

Internal Customers & Partners

MSP Implementation Team, Local Branch Offices, Client and Clinician Sales, Account Management, Support Services, Credentialing Ops

External Customers

Clinicians, Facility Clients, Associate Vendors

Systems

Proprietary clinician, client and order databases (AMIE, StafPak, SalesForce)

MS Office (Word, Excel, Outlook, PowerPoint)

Vendor Management software (SingleSource, Fieldglass, Shiftwise, Medefis)

BOX

CSC Matters Management

Direct Reports Potentially Independent Contract Clinical Staff who perform

Minimum Education/Certifications:

  • Bachelors degree in Nursing

Preferred Education/Certifications:

  • Masters degree in Nursing
  • AONE- NM certification
  • CPHQ or SHRM certification
  • Board certification in clinical specialty
  • PMP

Minimum Experience:

  • 5 years as RN in acute care setting
  • 3 years of direct supervisory or managerial responsibility

Preferred Experience

  • Experience working as a travel nurse or working with travelers
  • Experience with staffing
  • Prior project management experience

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