Registered Nurse (Quality Management Supervisor/Manager)

Northampton, MA
Sep 08, 2017
Sep 27, 2017
Contract Type
Full Time

Work Schedule: Monday - Friday,8:00 am to 4:30 pm)
Functional Statement Title/#: Performance Management Program Director; Nurse IV

General Description:

Functioning in a leadership role as a Program Director of Performance Management, the incumbent's duties and responsibilities encompass the management of Quality Management Programs, including Performance Improvement (PI), Accreditation and Regulatory Compliance, Utilization Review Management (UM), Risk Management (RM), Peer Review Program, System Redesign, and Patient Experience/Customer Service and Data Analysis and Interpretation. The incumbent reports directly to the Medical Center Director. The incumbent has direct oversight and provides direction, coordination, and support theVA Central Western Massachusetts (VA CWM) in relation to allaspects of Performance Management Programs as directed by Veterans Health Administration (VHA), Veterans Integrated Service Network (VISN) and other regulatory agencies. As an active member of the medical center's senior leadership team, the incumbent demonstrates professional practices in leadership assignments and is responsible for strategic planning, organizing, directing, and controlling program resources to includefinancial, human, material, and/or information to aid in the forecasting for long range strategic planning.

The incumbent supervises the staff assigned to the program. Incumbent evaluates performance of assigned staff and initiates appropriate action in order to reward, guide, counsel, instruct, etc. The incumbent is responsible for planning, organizing, initiating, and directing activities related to survey readiness for the Office of the Inspector General (OIG), The Joint Commission (TJC), Commission on Accreditation of Rehabilitation Facilities (CARF) and other accrediting bodies.

The incumbent executes leadership that is characterized by substantial and continuous responsibility and accountability for populations, groups, or integrated programs that cross service and/or discipline lines and influence organizational mission, vision, values, and healthcare as well as the goals of VA Central Western Massachusetts (VA CWM), Veterans Integrated Service Network (VISN), and Veterans Health Administration (VHA). The incumbent has responsibility for organizational performance improvement, patient safety, accreditation, utilization management, risk management, customer service and patient advocacy and promotes interdisciplinary collaboration with the Director, Associate Director, Chief of Staff, Associate Director of Patient Care/Nursing, and service chiefs, supervisors, and staff for organizational excellence. Functions as an administrator, educator and consultant utilizing management and change theory in collaboration with members of the Executive Leadership Team and service chiefs. Establishes and maintains effective relationships with all levels of Medical Center personnel and relates effectively with customers, families, and the community as well program and service leaders at the local and network level. Key relationships with staff are needed to (1) Assist members of Performance Management team to carry out the functions and activities expected of them, (2) Collaborate with service chiefs, supervisors, managers, and key program leaders to assess and improvetheir responsible services, (3) Assist in policy making activities as related to delivery of care and services to Veterans and overall functioning of administrative and clinical programs, and (4) Collaborate with other health care staff to establish, maintain, and improve programs.

  • U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Full unrestricted Licensure, Certification, or Registration required
  • Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6)
  • Master's degree in nursing or related field with a Bachelor's of Science in nursing and 4-5 years of experienceOR a Doctoral degree in nursing or related field and 3-4 years of experience.
  • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.

Education/Experience Requirements: Master's degree in nursing or related field with a Bachelor's of Science in nursing and 4-5 years of experienceOR a Doctoral degree in nursing or related field and 3-4 years of experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations: Experience as a RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following four dimensions of nursing: Practice, Professional Development, Collaboration and Scientific Inquiry. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel. The criteria are as follows:

  • Practice: practice, ethics and resource utilization;
  • Professional Development: performance, education/career development;
  • Collaboration; collaboration, collegiality;
  • Scientific Inquiry: quality of care, research.
Reference:VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.

Physical Requirements: Position is subject to a pre-employment physical and medical examination. This position requires: Light lifting, under 25 pounds; light carrying, under 25 pounds; reaching above shoulder; use of fingers; walking (8 hours); standing (8 hours); repeated bending (1 hour); and hearing (aid permitted); working closely with others; working alone; protracted or irregular hours of work and occasional emotional strain.

All applicants are required to submit the following supporting document type(s):
*Other(Copy of Licensure)

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:

*Cover Letter
*Other Veterans Document

Required Documents:

  • Resume
  • Transcripts
  • Copy of Licensure

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please visit

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 2007854.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.