Registered Nurse (VEO/PCC)

Location
Poplar Bluff, MO
Salary
Competitive
Posted
Sep 07, 2017
Closes
Sep 27, 2017
Specialty
Other
Contract Type
Permanent
Hours
Full Time

Veterans Experience Officer/Patient Centered CareCoordinator (VEO/PCC) duties:

This announcement will be used to fill a vacancy for a Veterans Experience Office/Patient Centered Care Coordinator at the John J. Pershing VA Medical Center Poplar Bluff, MO. The VEO/PCC will have the experience to deliver fundamental, knowledge-based care to assigned patients. The incumbent will develop and maintain systems, translate policies, theories and strategies. Promote the Veterans Experience identifying opportunities for patient satisfaction. Understand VHA, VISN and Medical Center vision and strategic/operational direction. This position is directly responsible to the Chief, Quality Management. Duties include, but are not limited to:

*Knowledge about PCC, CIH, Veterans Experience and whole health concepts

*Perform statistical reporting, evaluation, consultation and collaboration with Non-Department of Veterans Affairs facilities

*Knowledge of current VA guidelines, policies, federal regulation and laws governing medical benefits

*Effective public speaking skills and ability to communicate effectively

*Role of administrator, educator and direct services provider, as needs of the program require.

*Provide strong leadership

*Interacts regularly with Executive Leadership Team (Quadrad, Quintad) to coordinate and plan Veterans Experience and customer service activities.

*Facilitates interaction between services to ensure development of strong patient care processes.

*Works with Quality Manager, Patient Advocate and Systems Redesign Coordinator to identify vulnerabilities and develop processes and programs that advance Patient Centered Care and Whole Health principles across the continuum.

*Works with Clinical Team to develop and implement strategies for improved patient care delivery models.

*Puts Veterans as the focus of all process innovation and change ensuring inclusion of Veterans with performance improvement, systems redesign and other change processes throughout the medical center.

*Lessons learned from group to group.

*Facilitates new patient orientation groups and programs.

*Facilitates Veterans Volunteer Patient Advocate Program.

*Interacts regularly with external customers and congressional liaisons.

*Coordinates with patient advocate liaisons (PALS) throughout the medical center to identity complaint trends to identify emerging and ongoing patterns of complaints to ensure that proactive approach to management and solutions focused approaches are taken to proactively address potential areas of concern.

*Communicate and interact appropriately and courteously with all internal and external customers.

*Maintain confidentiality of electronic, written and/or verbal patient/employee interaction.

*Demonstrate working practices that include adherence to Infection Control standards and the safe use and operation of equipment.

Work Schedule:

Tour of Duty: Monday-Friday 7:30am-4:00pm

Functional Statement Title/#: Registered Nurse (VEO/PCC)000000

BASIC REQUIREMENTS:
  • U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing.
    • The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6)
    • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.
Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:
  • Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.
  • Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.
  • Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
  • Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
  • Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree in nursing or related field and approximately 2-3 year's of nursing practice/experience.

Preferred Experience: Experience with coordinating and overseeing Veteran programs.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: This position requires visual acuity, keen hearing, clear distinctive speech and manual dexterity. This position requires potentially long periods of continued walking, standing, stopping, sitting, pulling and pushing. Transferring patients and objects may be required. The incumbent may be exposed to infected agents and contaminated materials and may be required to don protective clothing in isolation situations or operative/invasive procedures. The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia or psychiatric disorders. Incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs.

All applicants are required to submit the following supporting document type(s):
*Other(OTHER REQUIRED DOCUMENTS VA form 10-2850A, transcript and licensure)
*Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:

*Cover Letter
*DD-214
*Executive Core Qualifications (ECQs)
*OF-306
*Other Veterans Document
*SF-15
*SF-50
*Transcript

Form 10-2850a - application for Nurses and Nurse Anesthetists (required). Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.

Resume - Must provide your full name, mailing address, and day/evening phone numbers, highest federal civilian grade held (if applicable); for each work experience, Salary, list job title (include series/grade if Federal job), duties and accomplishments, employer's name/address, supervisor's name/phone number, starting and ending dates (month/year), and hours per week. (Required)

*If prior military service, include all copies of your DD Forms 214 including the character of discharge (required). Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf).

*If current or former federal employee,include latest SF-50: SF-50 must indicate current status (i.e., title, series, grade,type of appointment, position currentlyoccupied) (Required) Must submit with application."Award" SF-50's are NOT acceptable.Applications submitted without proper documentation will not be considered.

-Transcript (If Applicable) Must submit with application and must include name of institution and confer date.

- Certificate / Registration / Licensure - (If applicable Required) Must submit with application.

-Disability documents - If applicable (Required)

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 2002246.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

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