Director – Patient Advocacy

Location
Annapolis, Maryland
Salary
Competitive
Posted
Sep 06, 2017
Closes
Oct 06, 2017
Specialty
Managerial
Contract Type
Permanent

Director – Patient Advocacy

The career opportunities offered throughout Anne Arundel Medical Center are as unique and diverse as each one of our 4,000+ employees. We invite you to join us now for the opportunity to create a healthier tomorrow for yourself and for the one million people who trust us for compassionate quality care.

The Director – Patient Advocacy coordinates activities relating to Patient Advocacy that include Spiritual Care and Interpretation Services.

Responsibilities:
• Act as liaison between consumer of healthcare services and the organization's administration, staff and physicians

• Facilitate change to meet the needs of our health service customers

• Oversee the interpretation services for the medical center to include all language services and Deaf interpretation services

• Prepare reports for senior management and department managers

• Provide expertise on customer needs and expectations and educate staff and physicians concerning these issues

• Develop educational and promotional materials on Patients' Rights and communication improvement opportunities to impact customer satisfaction and safety

 
Required:
• BSN degree in nursing or related clinical fields
• Eight to ten years' acute hospital patient care experience, responsibilities, including management.
• Specific experience with patient experience, patient advocacy, conflict resolution and customer relations
• Proven skills in effectively managing patient relations


Bilingual skills are preferred
 
You will enjoy our location in Annapolis, Maryland. America's former colonial capital offers highly desirable living on the Chesapeake Bay, plus close proximity to the cultural advantages of Washington D.C.
 
We offer a competitive salary and great benefits. To learn more, visit www.aamccareers.org and for complete position description and to apply, visit https://www.aamccareers.org/job/7685009/director-patient-advocacy-annapolis-md/
 
Anne Arundel Medical Center is an equal opportunity employer that values diversity and inclusiveness in the workplace including sexual orientation and gender identity.

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