ESSENTIAL JOB FUNCTIONS:
The Telehealth Registered Nurse is responsible for providing telephonic clinical assessment, health education, and resource management to ChenMed patients and their families.
Primary Duties and Responsibilities
Provides extraordinary customer service and professionalism to all internal and external customers.
Collect comprehensive and focused data relating to the health needs of patients and families.
Analyze assessment data to determine the appropriate health maintenance or health-related problem or issue.
Communicates and coordinates with Care teams relative to patients treatment plan.
Identify the appropriate outcome for the patient and family.
Implement the appropriate protocol to attain the expected outcome.
Evaluate progress toward the anticipated outcome. (Assist in ensuring achievement of optimal patient outcomes through use of Telemedicine)
Document the assessment, interventions and progress toward outcomes in readable, understandable language.
Actively attain nursing knowledge and competency to reflect current nursing practice.
Enhance the quality and effectiveness of telehealth practices, the organizational systems and professional nursing practice. (including utilization of outcome data demonstrating program effectiveness/success)
Communicate effectively using a variety of formats, tools and technologies to build professional relationships and deliver care across the continuum.
Utilize appropriate resources to plan and provide services that are safe, effective and financially responsible.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to demonstrate excellent clinical judgement.
Ability to problem solve.
Ability to prioritize and work under pressure.
Ability to provide constructive feedback.
Ability to communicate and work with doctors, patients and other team members in a professional manner.
Ability to work effectively with a multidisciplinary team.
Fluent in English, bilingual preferred.
Position requires occasional travel to attend national meetings (less than 10%).
Education / SPECIALIZED KNOWLEDGE requirements:
Graduate of an accredited school or college of nursing (BSN preferred).
Registered Nurse, licensed to practice nursing in the states ChenMed has clinical operations.
A minimum of three (3) years acute clinical experience.
A minimum of two (2) years telehealth experience preferred.
Skill in operating personal computer, software and other IT systems.Company Description
ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors.
To positively change American healthcare through primary care innovation for the neediest populations.
To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness and accountability.