Director of Nursing/Clinical Operations Administrator
Sovereign Health System is a for profit, fully integrated, multi-specialty community healthcare system, based in Glen Rock, NJ.
The Company was formed from predecessor organizations in 2014 and has an established network of over 400 primary care and multi-specialty physicians and surgeons, 14 surgery centers, five oncology/imaging centers, and partnerships with four hospitals.
Over the past 20 years, Sovereign has grown from a single medical practice to an integrated medical delivery network. Core business lines are multi-specialty medical groups, ambulatory surgery centers and oncology centers, complemented by a range of ancillary medical services, including management and billing services, lab services, anesthesia, supply chain management, insurance, technology, and transportation.
This is a exciting new opportunity at our brand new center with easy access via public transportation!
The Director of Nursing/Clinical Operations Administrator is accountable for the overall administration and organization of his/her assigned facilities by planning, directing, and overseeing all functions and activities associated with Regulatory Compliance (DOH, AAAHC, JCAHO), Licensing, Clinical Activities, Quality Assurance/Performance Improvement Committees, Infection Control, Surgical Scheduling, and Physician Recruitment/Privileging/Credentialing. Will also work in collaboration with Corporate Management Departments; Finance, Accounting, Accounts Receivable/Accounts Payable, Billing, Verification's, Collections, Scheduling, Business Office Management, Human Resources, Materials Management, Sales and Development, Legal, Telecommunications, and others as needed.
Responsible for Surgicare of Manhattan, (West side) and other assigned surgery centers, Directors and Staff.
Essential Duties and Responsibilities for Director of Nursing:
- Responsible for the management of patient care so that:
- Patient and family satisfaction is consistently monitored and appropriate corrective actions are taken when necessary.
- Quality of patient care is regularly evaluated and corrective action taken where deficiencies are noted through Quality Improvement/Quality Management processes.
- Direct patient care is performed when necessary.
- Physician satisfaction is consistently monitored, and appropriate corrective actions are taken when necessary.
- Nursing care is coordinated and integrated with other patient care services to provide a continuum of care for the patient in an efficient manner.
- Nursing staffing patterns are implemented-PTO policies are maintained.
- Policies and procedures consistent with the Centers philosophy are developed, implemented, revised, and reviewed on an annual basis.
- Manpower planning and usage are monitored on a daily basis and adjusted effectively in response to work load, staffing levels, and fluctuations in patient census.
- Staff turnover due to factors within control of the Director of Nursing is 20% or less annually.
- Performance of staff is consistently monitored and documented utilizing appropriate recognition or disciplinary action as necessary along with merit based performance evaluation.
- The Centers Policies and Procedures are applied on a fair and consistent basis
- Positive responses as perceived from the staff that the Director of Nursing is open and fair in communication.
- Written job description for nursing personnel are developed and maintained.
- Nursing personnel are assigned duties based upon education, training, competencies, and job descriptions.
- Staff orientation and education is coordinated with the other areas of the Center.
- Minutes from all meetings are posted in a timely basis and maintained.
Responsible for participation in Center organizational planning so that:
- Assistance is provided in the development and implementation of capital equipment and operation budget for the Center.
- Departmental goals and objectives are developed in conjunction with the Centers goals and objectives.
- Contributions to nursing functions are made willingly, participating on committees and attending designated meetings.
- Maximum care required for safety of patient and patients possessions.
- Care and caution when handling equipment.
- Conservation use of supplies.
- Support trial and implementation of new and less costly supplies and equipment
Essential Duties and Responsibilities for Clinical Operations Administrator:
- Plans, organizes, and directs all clinical services in accordance with professional, regulatory, and accrediting standards.
- Plans, facilitates, and monitors clinical performance standards.
- Ensures compliance with Medicare Conditions of Participation.
- Ensures compliance with State Licensure Regulations.
- Ensures compliance with Accreditation Standards (AAAHC, JCAHO).
- Plans, controls, directs, and coordinates all administrative duties for facility operations through the development and administration of policies and procedures; regularly reviews and makes recommendations regarding revisions in policies and procedures as appropriate; secures appropriate approval for new/revised policies and procedures.
- Ensures compliance with Medical Staff Bylaws and Rules and Regulations
- Aids in planning and execution of the Operating/Governing Board Committee agendas, meetings, follow-up and reports.
- Ensures that only qualified physicians and allied health personnel are credentialed to work at the Facility through a thorough review of applications, references, and verifications as designated by Facility procedure and the Medical Staff Bylaws.
- Demonstrates competency in business management of the Facility:
- Meets established financial objectives and benchmarks by overseeing and ensuring the following: appropriate resource utilization based on patient and procedure volume trends, business office objectives.
- Utilizes information systems effectively to manage the schedule for efficiency (schedule compression and the management of man hours) and register.
- Interacts with Directors of Nursing, Materials Director, Director of SPD, Medical Staff, Medical Directors and Operating Boards to assure close coordination of business functions and goal directed performance.
- Provides case-costing information as requested; effectively implements actions as appropriate based on findings.
- Supports Directors of Nursing and the Director of Business Office Operations by resolving difficult payment issues and associated receivables management.
- Manages payroll activities by ensuring data is provided in a timely manner and verifying accuracy of payroll.
- Fulfills role as physician liaison by establishing and maintaining visible professional relationships with medical staff to ensure continuous quality improvements in clinical and operations affairs; accepts authority and responsibility for staff/physician relationships as they affect patient care.
- Maintains accountability for benchmarking and short- and long-range planning for the Facility to achieve financial and operational objectives.
- Initiates and/or participates in specific plans and programs for new business development. Identifies potential lines of business or potential physician recruitment opportunities and completes appropriate follow-up.
- Promotes cooperation with physicians offices through effective lines of communication.
- Maintains a professional demeanor at all times; considers the customers when speaking or interacting with others; establishes and maintains effective relationships with customers in a trusting and respectful environment and maintains a strong customer focus.
- Corrects unsatisfactory conditions that may arise in any phase of operations to ensure patient/customer satisfaction. Provides timely response and resolution to customer complaints.
- In conjunction with Human Resource, assists the Directors of Nursing in activities to include recruitment, selection, supervision, education, recognition, discipline and evaluation of employees.
- Maintains open lines of communication with staff; meets regularly with staff to disseminate information.
- Actively participates in planning and designing policies and procedures in collaboration with staff members.
- Identifies work related improvement opportunities; acts decisively to implement solutions or improve processes.
- Provides clear description of duties and responsibilities to staff; communicates clear understanding of job responsibilities, task objectives, and performance expectations. Completes performance appraisals as appropriate in a timely manner.
- Counsels employees as appropriate regarding policies and procedures, operational aspects, compliance and individual performance.
- Ensures safe, clean environment for patients, personnel and visitors.
- Assures the patient receives quality care throughout the continuum of care.
- Adheres to established facility safety requirements and procedures to ensure a safe working environment.
- Assures compliance with facility purchasing agreements.
Non-Essential Job Functions:
- Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional and courteous manner.
- Must be able to handle patient, employee or visitor confrontations in a positive manner.
- Must be able to process patient and public inquiries with poise and efficiency.
- Requires above average ability to recognize, evaluate, solve problems, and correct errors.
- Extensive knowledge of the Perioperative process and facility policies and procedures is essential; knowledge of AORN Standards and Recommended Practices.
- Requires ability to identify and implement opportunities to improve performance of the center.
- Must be able to maintain confidentiality of sensitive information.
- Complete any task or function unrelated to the Director Perioperative Director as assigned.
Must be a graduate of an Accredited Nursing program (BSN or equivalent). Completion of Basic Cardiac Life Support and Advance Cardiac Life Support required.
Must be able to travel.
Clean driving record required.
Knowledge, Skills and Experience
Business, Nursing, Health Care Administration or related field, or equivalent experience preferred. Three (3) years demonstrated experience in health care management preferred; ambulatory surgery center management desired. Strong computer skills (including, but not limited to, spreadsheets, word documents, and email) necessary. Must demonstrate customer service techniques at all levels.
Certificates or Licenses
Current New York State Board Nursing License required. Completion and maintenance of Basic Life Support, Advanced Cardiac Life Support, and Pediatric Advanced Life Support (if dealing with the pediatric patients) required.
Equipment and Applications
Knowledge of and experience using MS Office or similar applications.
Knowledge and experience working with Payroll software
Knowledge of Scheduling Programs, NPDB Database, AMA Database, OIG/EPLS, and additional credentialing websites/applications as necessary.Company Description
Multi-specialty Healthcare Organization