Supervisor, Care Coordinator - Telecommute in Nashville, TN

Landmark Health, part of the Optum and UnitedHealth Group family of businesses, was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

 

Objective

This position supports the Care Coordinators to ensure that interoffice operations and patient management activities are coordinated timely and efficiently to support the clinical team. The Supervisor, Care Coordinator is responsible for the team’s performance in customer service, schedule management, patient visit reminder calls, and management of consents and medical records, disenrollment, and hospice related activities. You will also support Landmark Physicians, Advance Practice Providers, and RN Nurse Care Managers with important operational and clinical tasks. You will draw on your critical thinking, clinical experience, and your positive attitude to coordinate with and support Landmark patients and Landmark team members.

  Primary Responsibilities:

Demonstrate a high level of customer service behavior at all times

Maintain HIPAA compliance standards

Expedite emergency calls as needed

Have solid communication skills

Ensure team completes daily tasks

As a critical part of the team the Supervisor, Care Coordinator will:

Have regularly scheduled staff meetings

Support all clinician and Interdisciplinary care team members

Coordinate care per established Care Coordinator procedures, protocols and timelines

Ensure primary care provider preferred method of communication is updated/accurate in the EMR

Gather and relay necessary clinical and administrative information to appropriate members of the clinical team

Complete Patient Satisfaction Calls, as required

Participate in quality monitoring process

Participate in OOM meetings as the topics pertain to Care Coordinator processes or Ubiquity updates

Oversee daily operations (i.e., Daily on-call schedule, medical record uploads, management of consents, mailings, UV schedule, IV Packet readiness)

Supervision of Care Coordinators (i.e., staff schedule, PTO, ADP, Cornerstone training completion)

Timely completion of Quarterly Performance Updates (QPU’s) and annual evaluations for Care Coordinators

Review of Annual Incentive Plan with each staff member to ensure understanding of company goals

Participate in Care Coordinator hiring process, training, performance evaluation, and discipline

Provide regular coaching and constructive feedback to Care Coordinator to enhance overall effectiveness

Assist in development, documentation, and implementation of departmental policies and procedures

Skilled as a super-user of technology (windows programs and Electronic Medical Records (EMR’s)

Skilled as an educational trainer on the Care Coordinator role and function for department and market

Ensure Care Coordinator documentation meets Landmark standards and appropriate abbreviations are used

Review and utilize Reports Dashboard data for management of the department

Maintains relationship with market leadership, especially Supervisors of Clinical Operations to ensure coordination of care, understanding of policy/practice change that impact department or market

Other special projects or initiatives as assigned

SUPERVISORY:

General Manager/Executive Director, Health Service Director, Supervisor of Clinical Operations or other local market leadership

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma or GED Experience with escalated customer service issue resolution Demonstrated critical thinking skills and flexibility Knowledge of MS Office products Proficiency in Excel Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation  

Preferred Qualifications:

Bachelor’s Degree Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting Medicare experience Experience with following triage protocol Typing speed of 40+ WPM  

Physical Demands:

Regular requirement to sit; use hands to touch, handle or feel Regular requirement to talk and listen Occasional requirement to stand; walk and reach with hands and arms Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus  

Work Environment:

Noise level is usually moderate  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

  

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.