Ambulatory Patient Care Tech - Full Time (40 hrs/wk) - Sports Medicine

Silver Spring, Maryland
May 17, 2022
May 24, 2022
Ambulatory Care
Contract Type
Full Time
 The Ambulatory Patient Care T ech will work in collaboration with the multidisciplinary health care delivery team under the direction of the Registered Nurse, to perform basic nursing care activities, assist to maintain a safe, clean, stocked patient care setting, assist staff members and help direct patient flow Qualifications Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year experience in an acute health care setting–preferably pediatrics (Required)

Functional Accountabilities
Clinical Activities
  • Collect data and accurately document information for meaningful use including the chief complaint, current medications, allergies tobacco/smoking history and smoke exposure for all patients as reported by family; accurately obtain vital signs (TPR, BP), height, weight and head circumference; orient the family at the time of the visit to the clinic environment, paperwork, etc.
  • Recognize abnormalities and report such to the Registered Nurse or Provider; assist in screening patients for pain using appropriate pain scale; recognize indicators of abuse and neglect and escalate positive findings to the Registered Nurse or Provider; recognize and remain with any child in distress, immediately institute Basic Life Support procedures when necessary; escalate any of the above to Registered Nurse or Provider for positive screen.
  • Provide basic nursing care (e.g., provide nourishment, assist patient with ambulating, escort patient at time of discharge, etc.).
  • Check and ensure all relevant equipment such as, but not limited to, scales, stadiometers, vital signs machines, otoscopes and
  • ophthalmoscopes, oxygen and suction are in working order; performs corrective actions as needed and/or informs the Registered Nurse or appropriate person of repair needs.
  • Collect specimens for testing according to policy and procedure and/or perform specific testing per individual clinic assignment including but not limited to POCT , lab draws as applicable to setting.
  • Inform patient/guardian of collection process according to procedure; inform family of other clinical resources; offer brochures for specific health care needs of the family.
  • Meet Joint Commission/DOH documentation requirements for clinic area.
  • Complete clean sweep tool weekly.
Patient Flow and Unit Efficiency
  • Help maintain a neat orderly environment.
  • Assist with the preparation of the exam room to receive patients.
  • Prioritize tasks and special requests; complete all tasks or report the inability to complete the task
  • Obtain equipment and supplies and maintain PAR levels.
  • Monitor waiting room and ensure families are kept informed of delays; provide directions to lab, radiology, cafeteria, etc.
  • Identify children/families with special needs (i.e., child on stretcher , oxygen use, patient requiring isolation).
  • Contribute to a positive work environment.
  • Confer with appropriate personnel concerning unanticipated or unfamiliar problems.
  • Greet patient/family and recognize different levels of education and adjust to meet the families’ needs; address families’ anxiety level; adapt to different personalities and emotions; monitor and report concerns or complaints to the Clinic Manager.
  • and maintain a courteous, calm, comforting, and professional demeanor with patient/guardian and with multidisciplinary team members and clinic personnel.
Laboratory Competency
  • Perform, evaluate and report QC protocol; identify and resolve QC failures; document resolutions; report problems to main lab and/or supervisory staff.
  • Participate in continuing education opportunities available internally and/or externally; perform competency and proficiency challenges in a timely manner .
  • Process specimens by centrifugation, aliquoting and sorting into specific test areas and for storage; coordinate the pick-up and delivery of specimens for Children’s Hospita, Quest and/or other reference labs; troubleshoot specimen-processing procedures.
  • Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens.
  • Answer general information and specimen requirement questions and route technical questions to appropriate area for answers.
  • Monitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify main lab and/or supervisor of unresolved problems; order routine lab/POCT inventory and supplies.
  • Collect blood specimens by venipuncture and capillary method; conduct assigned routine laboratory tests such as urine dipstick, glucose, A1C.
Self Responsibly
  • Follow directions precisely and maintain confidentiality .
  • Attend in-services; be active in personal educational development; develops annual goals and a personal education program with the
  • Supervisor; completes CHEX requirements.
  • Maintains satisfactory time and attendance.
  • Completes all Occupational Health requirements per policy and procedure
  • Completes/maintains certification in Basic Life Support (BLS)
  • Completes/maintains any certification or licensure as required by individual practice jurisdiction ( i.e. DC, Maryland, Virginia)

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
  • Anticipate and responds to customer needs; follows up until needs are met

  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

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