Telephone Triage Nurse (RN)

US Oncology
Houston, Texas
Nov 25, 2021
Dec 23, 2021
Contract Type

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Texas Oncology requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.


Texas Oncology is looking for a Telephone Triage Registered Nurse (RN) to join our team!  This is a remote position that will support the Houston Medical Center location (7515 Main St Suite 740, Houston, TX 77030).  We are willing to consider candidates across the state of Texas. This is a full-time Monday - Friday position with no weekends, call, or major holidays. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma.  Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer.  Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. 


Why work for us?  

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas.  We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.  


What does the Telephone Triage Registered Nurse do?  

The telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient’s medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. 


The essential duties and responsibilities:  

    Addresses patient calls, portal messages and emails in a timely manner concerning a wide range of symptom / side effect related topics Assesses urgency of patient symptoms / side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization Documents all conversations with patients to maintain a comprehensive medical record Provides clear instruction and education to patients via the telephone Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols Sets up same day and/or future provider/infusion room appointments to address symptom management concerns 


The ideal candidate for the Telephone Triage RN will have the following background and experience:  

    Graduate from an accredited program for professional nursing education, BSN preferred. Minimum of 3 years nursing experience needed.  Willing to consider a mid or senior level candidate. Oncology or applicable specialty experience required.  Current RN state license with the applicable State Board of Nursing.  Current CPR certification required.
Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 


Category: Clinical   

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