Advanced Medical Support Assistant

Location
Hinesville, Georgia
Salary
Competitive
Posted
Apr 27, 2021
Closes
May 27, 2021
Ref
599337100
Specialty
Other
Contract Type
Contract
Hours
Full Time
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/31/2021.
Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience. Six month of experience of clerical, office, (customer service), or other (administrative) work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
  • Language Proficiency. Proficient in spoken and written English
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation).

Grade Determinations:
GS-6 Advanced MSA
One year of experience equivalent to the next lower grade level (GS-5).
The Advanced MSA provides specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic [appointment availability] (utilization) to ensure that clinic [schedules are] closely monitored to effectively support the needs of the clinics, and [makes adjustments as necessary]. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary [coordinated care delivery model teams] , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; [prepare correspondence] to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Candidates must demonstrate the KSAs below:
  1. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
  2. Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations.
  3. Ability to provide staff development and training.
  4. Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work.
  5. Ability to review and monitor data to ensure all reports are complete and accurate.

References: VA Handbook 5005/53 PART II APPENDIX G45 MEDICAL SUPPORT ASSISTANT Qualification Standards. This can be found in the local Human Resources Office.

Physical Requirements: The work of the positions is primarily sedentary and requires no special physical demands. It may involve some walking, standing, bending, or carrying of light items. Concentration and sustained performance under prolonged stress is required because of the time factors involved with completion of work. Work involves extended periods of keyboarding.

Applicant Expiration: Applicants will remain active for 6 months after their initial application is received and/or updated. After that time, you must update your application through your USAJobs account if you would like to be made active again for possible consideration during the open period. Education

This job does not have an education qualification requirement.

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