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Goals and Learning Outcomes

When communicating therapeutically with patients, most healthcare professionals are skillful and confident. Conversely, when an angry patient or colleague confronts you, communicating effectively may become an unexpected challenge.

The goal of this course is to equip healthcare personnel in acute care facilities with knowledge of strategies for overcoming workplace communication challenges.


After taking this course, you should be able to:

  • Identify three primary communication styles
  • Discuss ways in which men and women differ in their communication style and stimuli for anger
  • Discuss strategies to communicate with people who are upset or angry
  • Identify the four primary communication styles, their influencing factors on communication, and penalties of ineffective communication.
  • Recognize how unconscious bias can affect interprofessional communication and ways to manage it.
  • Recall strategies to refuse unreasonable requests and how to communicate with an angry or distressed person.

Course Termination Date: Not yet determined

Content Expiration Date: 12/31/24

Course Originally Released On: 02/01/22

Course Authors

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Course Reviews

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Accreditation Information

NURSES

In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Provider approved by the California Board of Registered Nursing, CEP#13791

Disclaimer: Not all courses will provide California Board of Registered Nursing approval. Per California Assembly Bill No. 241, continuing education courses related to direct patient care shall address at least one or a combination of the following:(1) Examples of how implicit bias affects perceptions and treatment decisions of licensees, leading to disparities in health outcomes; or (2) Strategies to address how unintended biases in decision-making may contribute to health care disparities by shaping behavior and producing differences in medical treatment along lines of race, ethnicity, gender identity, sexual orientation, age, socioeconomic status, or other characteristics.

 

CEBroker

Relias LLC reports to CEBroker for the following boards (Provider # 50-1489): Arkansas State Board Of Nursing, District Of Columbia Board Of Nursing, Florida Board Of Nursing, Georgia Board Of Nursing, Kansas State Board of Nursing, Kentucky Board of Nursing, Michigan Board of Nursing, Mississippi Board of Nursing, New Hampshire Board of Nursing, New Mexico Board Of Nursing, North Dakota Board of Nursing, South Carolina Board Of Nursing and West Virginia Board Of Registered Nurses

 

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid license number. This information is required for correct reporting of your course completions to CE Broker.

 

Disclosures

None of the planners/faculty, unless otherwise noted, for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.