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Goals and Learning Outcomes

Nurses and social workers interact with families. Often patients are unable or unwilling to share information practitioners need to deliver quality care. Family members can be a good source of data. Nurses can provide them all with enhanced communication skills. Formal and informal family meetings promote communication in stressful circumstances, especially when conducted proactively. They have been shown to improve family and staff satisfaction. If you are used to talking one-on-one with patients, interacting therapeutically with multiple family members can be overwhelming, especially during end-of-life situations and when beliefs, values, and expectations of family patient may not be aligned. This course will help you become a more effective communicator.

The goal of this course is to improve nurses’ and social workers’ abilities to communicate with families in clinical settings.

After taking this course, you should be able to:

  • Distinguish between appropriate and inappropriate strategies for conducting a family interview
  • Identify a tool that helps to assess and intervene in family communications
  • Discuss techniques for encouraging family communication
  • Distinguish between appropriate and inappropriate strategies for conducting a family interview.
  • Identify a tool that helps to assess and intervene in family communications.
  • Discuss techniques for encouraging family communication

Course Termination Date: Not yet determined

Content Expiration Date: 12/31/24

Course Originally Released On: 05/01/23

Course Authors

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Accreditation Information


In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Provider approved by the California Board of Registered Nursing, CEP#13791

Disclaimer: Not all courses will provide California Board of Registered Nursing approval. Per California Assembly Bill No. 241, continuing education courses related to direct patient care shall address at least one or a combination of the following:(1) Examples of how implicit bias affects perceptions and treatment decisions of licensees, leading to disparities in health outcomes; or (2) Strategies to address how unintended biases in decision-making may contribute to health care disparities by shaping behavior and producing differences in medical treatment along lines of race, ethnicity, gender identity, sexual orientation, age, socioeconomic status, or other characteristics.



Relias LLC reports to CEBroker for the following boards (Provider # 50-1489): Arkansas State Board Of Nursing, District Of Columbia Board Of Nursing, Florida Board Of Nursing, Georgia Board Of Nursing, New Mexico Board Of Nursing, South Carolina Board Of Nursing and  West Virginia Board Of Examiners For Registered Professional Nurses


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None of the planners/faculty, unless otherwise noted, for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.