Goal and Learning Outcomes

The goal of this continuing education module is to provide physicians, nurses, pharmacists, and other clinicians with the knowledge and skills that have been demonstrated to be significantly associated with higher levels of patient satisfaction. After studying the information presented here, you will be able to:
  • Describe how the physician’s communication skills influence the patient experience and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings
  • Identify three factors that influence the communication process
  • Explain three elements of effective communication
  • Describe the five fundamentals of a responsive and responsible interprofessional communication strategy that promote a positive patient experience

Course Authors

Accreditation Information


In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Provider approved by the California Board of Registered Nursing, CEP#13791



Relias LLC reports to CEBroker for the following boards (Provider # 50-1489): Arkansas State Board Of Nursing, District Of Columbia Board Of Nursing, Florida Board Of Nursing, Georgia Board Of Nursing, New Mexico Board Of Nursing, South Carolina Board Of Nursing and  West Virginia Board Of Examiners For Registered Professional Nurses


Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid license number. This information is required for correct reporting of your course completions to CE Broker.



None of the planners/faculty, unless otherwise noted, for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.