The care experience involves every interaction the patient encounters from initial entry into the healthcare system through discharge to home. A better patient-care experience leads to increased ratings on the Hospital Consumer Assessment of Healthcare Providers and Systems survey, which means better patient outcomes and hospital reimbursement. This module discusses the responsiveness of staff and communication about medication domains of the HCAHPS survey.

Online

1.6

Contact Hours

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Goal and Learning Outcomes

The goal of this continuing education program is to highlight for healthcare providers the importance of the patient experience across the continuum of care in the hospital and its impact on the HCAHPS survey. After studying the information presented here, you will be able to:

Identify five measurable outcomes associated with a better patient experience
State common reasons why patients use the call button
Describe two best practices to minimize the need for patients to use the call button
Discuss two ways to improve patient medication adherence
Identify three strategies to improve provider-patient communication

Course Authors

Deborah K. Zastocki

DNP, EdM, MA, RN, NEA-BC, FACHE(r)

Accreditation Information

NURSES

In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Provider approved by the California Board of Registered Nursing, CEP#13791

CEBroker

Relias LLC reports to CEBroker for the following boards (Provider # 50-1489): Arkansas State Board Of Nursing, District Of Columbia Board Of Nursing, Florida Board Of Nursing, Georgia Board Of Nursing, New Mexico Board Of Nursing, South Carolina Board Of Nursing and West Virginia Board Of Examiners For Registered Professional Nurses

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid license number. This information is required for correct reporting of your course completions to CE Broker.

Disclosures

None of the planners/faculty, unless otherwise noted, for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Accreditation Information

This course is intended for multiple professions, including nurses, laboratory professionals, pharmacists, and social workers.

Nurses: Take this version of the course to ensure you receive appropriate credit.

For the version accredited or approved for another profession, go to your specific profession at www.ContinuingEducation.com. If you have a CE Direct login ID and password (generally provided by your employer), please log in as you normally would at CEDirect.ContinuingEducation.com and search for this topic title.

HCAHPS Series: Patient Care Experience in the Hospital

This course is free with an Unlimited CE upgrade!

This course is FREE with Unlimited CE!

This course is FREE with Unlimited CE!

Goal and Learning Outcomes

Course Authors

Deborah K. Zastocki

Accreditation Information

NURSES

HCAHPS Series: Patient Care Experience in the Hospital