Goal and Learning Outcomes

The goal of this HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) continuing education program is to provide the interprofessional healthcare team with effective strategies to improve communication skills, so they can integrate them into their practices. After completing this CE program, you will be able to:
  • Describe how the interprofessional team’s communication skills influence the patient experience and HCAHPS survey scores
  • Identify at least three factors that influence the communication process
  • Describe at least three elements of effective communication
  • Explain three ways to handle requests
  • Discuss the appropriate way to provide reassurance and comfort
  • Discuss two effective communication models to use in your practice

Course Authors

Accreditation Information


In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

CEBroker Professionals:

Reports to CE Broker imageThis course completion will be electronically reported to CE Broker. Click here to view your CE Broker transcript and check the status of your CE requirements with a FREE 7-day CE Broker trial subscription. It may take up to 24 hours for the course to appear on your CE Broker transcript.

It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, Relias LLC will report your hours for you.

Read more about the new license renewal process at AreYouRenewalReady.com and claim your free Basic Account in CE Broker to see what has already been reported for you.

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid license number. This information is required for correct reporting of your course completions to CE Broker.