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Goals and Learning Outcomes

Effectively communicating with the patient, family, and colleagues is the foundation for a therapeutic and positive patient experience. The patient‘s experience of care is greatly influenced by what is communicated and what the patient and family observe. Healthcare professionals have a significant effect on and responsibility for patient satisfaction. When healthcare professionals recognize the factors that influence communication and consistently apply effective communication techniques, patient satisfaction and collaboration between interprofessional team members improve.

The goal of this course is to provide nurses, pharmacy professionals, and physicians with education on ways to improve interprofessional team communication as a strategy for optimizing Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings. 


After taking this course, you should be able to:

  • Describe how communication skills influence the patient experience and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings
  • Identify three factors that influence the communication process
  • Explain three elements of effective communication
  • Describe the five fundamentals of a responsive and responsible interprofessional communication strategy that promote a positive patient experience

Course Termination Date: Not yet determined

Content Expiration Date: 12/31/25

Course Originally Released On: 03/01/22

Course Authors

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Course Reviews

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Accreditation Information

NURSES

In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Provider approved by the California Board of Registered Nursing, CEP#13791

Disclaimer: Not all courses will provide California Board of Registered Nursing approval. Per California Assembly Bill No. 241, continuing education courses related to direct patient care shall address at least one or a combination of the following:(1) Examples of how implicit bias affects perceptions and treatment decisions of licensees, leading to disparities in health outcomes; or (2) Strategies to address how unintended biases in decision-making may contribute to health care disparities by shaping behavior and producing differences in medical treatment along lines of race, ethnicity, gender identity, sexual orientation, age, socioeconomic status, or other characteristics.

 

CEBroker

Relias LLC reports to CEBroker for the following boards (Provider # 50-1489): Arkansas State Board Of Nursing, District Of Columbia Board Of Nursing, Florida Board Of Nursing, Georgia Board Of Nursing, Kansas State Board of Nursing, Kentucky Board of Nursing, Michigan Board of Nursing, Mississippi Board of Nursing, New Hampshire Board of Nursing, New Mexico Board Of Nursing, North Dakota Board of Nursing, South Carolina Board Of Nursing and West Virginia Board Of Registered Nurses

 

Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid license number. This information is required for correct reporting of your course completions to CE Broker.

 

Disclosures

None of the planners/faculty, unless otherwise noted, for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.