Goal and Learning Outcomes

The purpose of this continuing education module is to present the fundamentals of case management to nurses so they can identify the value of case management in today’s healthcare system and apply key concepts to their own case management or related practices. After studying the information presented here, you will be able to:

Identify knowledge and skills that experienced RNs bring to the case management role.

Recognize six core components within case management services that determine the "model" and help organizations improve quality and finances and reduce risks.

Cite examples of six essential case management processes used by RN case managers.

Explain how case managers are positioned to achieve the employing organization's mission and margin.

Review methods that case management leaders use to help staff case managers keep up-to-date and committed to their practice.

Course Authors

Accreditation Information


In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Provider approved by the California Board of Registered Nursing, CEP#13791



Relias LLC reports to CEBroker for the following boards (Provider # 50-1489): Arkansas State Board Of Nursing, District Of Columbia Board Of Nursing, Florida Board Of Nursing, Georgia Board Of Nursing, New Mexico Board Of Nursing, South Carolina Board Of Nursing and  West Virginia Board Of Examiners For Registered Professional Nurses


Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid license number. This information is required for correct reporting of your course completions to CE Broker.



None of the planners/faculty, unless otherwise noted, for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.