Goal and Learning Outcomes

The purpose of this course is to provide a framework for case managers seeking to maximize their effectiveness. Case managers who understand the primary goals of the healthcare delivery system and case management’s role in it will be able to deliver the best results. Case managers can use this information to enhance their own development as well as to mentor others. Educators and supervisors can use this information for training, evaluation, and program development. This course builds on material covered in “Case Management Basics,” the authors’ first course published by, which covers the fundamentals of case management. After studying the information presented here, you will be able to:
  • Name five direct outcome areas in which case management has been shown to produce results.
  • Name the three desired outcomes (Triple Aim) of the healthcare system as a result of the Affordable Care Act.
  • List three strategies for minimizing legal risk as a case manager.
  • Define the role of the expert case manager in an ethical dilemma.
  • List three demographic trends in the United States that will affect the healthcare system of the future.
  • Explain a case example of how an expert case manager can produce results at the patient, organizational, and systems level.
  • Use worksheets to practice reframing statements and questions applicable to the case management role.

Course Authors

Accreditation Information


In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Provider approved by the California Board of Registered Nursing, CEP#13791



Relias LLC reports to CEBroker for the following boards (Provider # 50-1489): Arkansas State Board Of Nursing, District Of Columbia Board Of Nursing, Florida Board Of Nursing, Georgia Board Of Nursing, New Mexico Board Of Nursing, South Carolina Board Of Nursing and  West Virginia Board Of Examiners For Registered Professional Nurses


Please check the licenses/certifications section under my account (after logging in) to make sure you have entered a valid license number. This information is required for correct reporting of your course completions to CE Broker.



None of the planners/faculty, unless otherwise noted, for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.