Goal and Learning Outcomes

The purpose of this course is to provide a framework for case managers seeking to maximize their effectiveness. Case managers who understand the primary goals of the healthcare delivery system and case management’s role in it will be able to deliver the best results. Case managers can use this information to enhance their own development as well as to mentor others. Educators and supervisors can use this information for training, evaluation, and program development. This course builds on material covered in “Case Management Basics,” the authors’ first course published by ContinuingEducation.com, which covers the fundamentals of case management. After studying the information presented here, you will be able to:
  • Name five direct outcome areas in which case management has been shown to produce results.
  • Name the three desired outcomes (Triple Aim) of the healthcare system as a result of the Affordable Care Act.
  • List three strategies for minimizing legal risk as a case manager.
  • Define the role of the expert case manager in an ethical dilemma.
  • List three demographic trends in the United States that will affect the healthcare system of the future.
  • Explain a case example of how an expert case manager can produce results at the patient, organizational, and systems level.
  • Use worksheets to practice reframing statements and questions applicable to the case management role.

Course Authors

Accreditation Information


In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Unless stated above, the planners and authors of this course have declared no relevant conflicts of interest that relate to this educational activity. Relias LLC guarantees this educational activity is free from bias.

Please see CE Course Instructions to learn how to earn CE credit for this module.

CEBroker Professionals:

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It is now required that all CE is completed and reported to CE Broker before you renew your license. When you complete continuing education with us, Relias LLC will report your hours for you.

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