How can a nurse find a case management job without experience?

By | 2021-03-16T11:35:42-04:00 August 21st, 2015|3 Comments

Dear Donna,

I am trying to find a job in case management. All the jobs I see posted require certification, yet you can’t get certified without experience. How is anyone supposed to break into the field?

Frustrated and Confused


Dear Frustrated and Confused,

I am asked this question frequently. Not every employer requires case management certification for every position. However, since certified case managers are harder to find than non-certified ones, those are the ads you are most likely to see in the classifieds. In truth, nurses are hired into case management positions all the time.

These positions exist primarily in insurance companies and private case management companies (you can search for both online). Make direct contact with these companies by phone, ask to speak to human resources and inquire about employment. If they direct you to their website, fill out an application there. Your RN credential, along with your nursing knowledge and experience, is what is needed and of value in a case management position.

When considering any new specialty, I always recommend you do some informational interviewing with others currently working in the specialty. This is a good way to learn more about the specialty to be sure it is for you. But is also a way to expand your professional contacts and sometimes even learn about opportunities. Also, read the article, “The scoop on informational interviewing” for additional information.

Find case managers by asking around, searching on social media sites such as LinkedIn, and researching professional associations such as the Case Management Society of America.

Go the CMSA website and locate your local chapter. Attend some meetings as a guest for now and network with fellow attendees. Networking is a great way to learn of opportunities and get interviews.

Additionally, contact some nursing employment agencies that place nurses in case management positions. This can be a way to get a foot in the door somewhere. Agency work often leads to regular employment. It is also a way to gain some relevant experience and try a specialty out to be sure it’s what you really want to do.

When someone asks you if you have any case management experience, you might answer by saying, “Although I’ve never had that title, I am very involved in the case management process in my current (or former) position.” Every nurse in any patient care setting is involved in case management even though you don’t always see it that way. Think of ways you have done something related, such as discharge planning, and present it in that way.

Best wishes,


Donna Cardillo, RN, MA, CSP,’s career advice columnist is president of Known as The Inspiration Nurse, she is a keynote speaker, retreat and seminar leader, and author of “Your First Year as a Nurse: Making the Transition from Total Novice to Successful Professional” and “The ULTIMATE Career Guide for Nurses: Practical Advice for Thriving at Every Stage of Your Career.” She brings more than 20 years of clinical, management and business experience to her role as career guru. To ask Donna question, email [email protected]


Prepare for the Case Management (CCM/RN-BC) exam with the Case Management Certification Review Course. offers fully online self-paced online or interactive online prep course options.


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About the Author:

Barry Bottino
Barry Bottino is a freelance writer and editor who has more than 25 years of experience at various newspapers and magazines.


  1. Avatar
    Alandra Darwel July 7, 2017 at 8:56 pm - Reply

    Hi, I am also frustrated because I have a degree in Human Services Child and family Welfare but I need case management experience. I have even been out there looking for volunteer work in the same field but to no avail. Going to college, paying so much money for student loans and cannot get experience.

  2. Avatar
    Jana L Woods Kennedy October 12, 2017 at 4:41 pm - Reply

    I am an RN/MSN with no case management experience and I would like to become case manager with a company.

  3. Avatar
    Linda Davidson June 1, 2019 at 4:21 pm - Reply

    I have been trying to get a position in the tertiary care hospital I have worked at, in various capacities for the past 21 years. Like others have voiced, how do you get experience if you can never be given the chance. I have also looked at case management positions at insurance companies with the same response.

    So I guess my question is, would you recommend an online intense self directed course to help get experience for a nurse who has never had on job experience? Is there really a way to successfully pass a course without experience? I really don’t want to spend money to take one of these course and be totally over my head.

    Do you have any suggestions?

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