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Mount Sinai appoints nurse as chief patient experience officer

Mount Sinai Health System, Manhattan, has appointed Sandra Myerson, MBA, MS, BSN, RN, to the newly created position of senior vice president and chief patient experience officer of the Mount Sinai Health System and of the Joseph F. Cullman Jr. Institute for Patient Care.

“The leadership at Mount Sinai is passionate about transforming the patient experience, and understands the commitment necessary to deliver these improvements,” Myerson said in a news release. “I am excited about having the opportunity to work with this team to develop and implement innovative and creative programs that will provide an exemplary experience in all patient and family encounters.”

Myerson will collaborate with hospital and system leadership to develop and foster a patient-centered culture that provides compassionate, coordinated and exceptional care across all the inpatient and outpatient settings, according to the release. The Joseph F. Cullman Institute for Patient Care, founded in 2002, collaborates with many departments across the health system to improve the patient experience.

“Sandy Myerson brings over 30 years of expertise in patient-focused care to Mount Sinai,” Jeremy Boal, MD, executive vice president and chief medical officer, said in the release. “She has a proven track record of partnering with frontline teams all the way up to the c-suite to create an environment where every patient and their loved ones feel cared for and cared about.”

Myerson joins Mount Sinai from Press Ganey, where she served as director of clinical and operational consulting and managing consultant, working with clients and leading teams to improve patient flow, employee and physician engagement, and the patient experience in both outpatient and inpatient settings.

Myerson has presented nationally on such topics as patient flow and the patient experience, and has been published frequently on various methods of improving the patient experience.

Myerson received her nursing degree from Penn State University. She also has an MBA in healthcare administration and an MS in healthcare financial management from Temple University’s Fox School of Business Management.

By | 2014-12-15T00:00:00-05:00 December 15th, 2014|Categories: New York/New Jersey Metro, Regional|0 Comments

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