I listened to your webinar, Transform Your Practice Through the Power of Words on the Academy of Med-Surg Nurses website this week and found it very informative. You talked about having language to use to manage conflict and other challenging situations. Can you recommend any additional sources to read and share with some of my co-workers?
Interested in Language Tools
Dear Donna replies:
Dear Interested in Language Tools,
How wonderful you have an interest in further educating yourself and your coworkers to find and use the power of words to resolve conflict. I recommend the following books: Confident Voices by Beth Boynton, RN; Crucial Conversations by KerryPatterson, Joseph Grenny, Ron McMillan and Al Switzler; and Crucial Confrontations by the same author group.
Conflict, confrontation and challenging situations will always arise when two or more humans occupy the same space for any length of time. And conflict can be magnified in high-stress situations and practice environments. Learning how to respond in those situations is as much a part of being a professional nurse as are clinical skills.
Here is an article to get the ball rolling, Seven strategies to manage conflict