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Patient satisfaction

As mentioned in the article “Trust in us” (Nurse.com/Article/Trust-In-Us), a hospital’s financial stability is a direct consequence of the nurse-patient relationship that is formed immediately upon admission. The article outlines the importance of this relationship and how it has become the forefront of hospital culture, with facilities initiating changes to various factors such as reimbursement equations, in the name of patient satisfaction. I believe a job done right is a job done well. Different nurses may have different mindsets as to how to gauge a job well done. How about by the satisfaction of a patient? The article reminds us how a patient feels emotionally, as well as physically, before, during and after care can be crucial to a nurse’s growth. The empathy of one healthcare provider can stimulate the growth of an entire facility.

— Marietta J. de la Rosa, BSN, RN
Willingboro, N.J.

By | 2014-09-15T00:00:00-04:00 September 15th, 2014|Categories: Nurses stories, Your Stories|0 Comments

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