For the third year in a row, the rehabilitation and transitional care unit at Emerson Hospital, Concord, Mass., received the highest marks on the Massachusetts Department of Public Health deficiency-free survey.
The marks followed an unannounced comprehensive inspection that covered 600 standards, according to a a news release. Only one-third of all rehabilitation facilities in the state were given a perfect score, including Emerson.
This is testament to our unwavering focus on providing the highest-quality care with a personal touch for each of our patients, Christine Schuster, Emerson Hospital president and CEO, said in the release.
The TCU provides 24-hour skilled nursing care and a full range of rehabilitative services physical, occupational, speech, intravenous, and respiratory therapies. After discharge, the Emerson outpatient rehabilitation department and Emerson home care is available for patients who require additional care.
The DPH surveyors were impressed with the quality of care and high commitment of the staff to improving the lives of our patients, said Karen L. Bougas, MD, medical director of the TCU. Our interdisciplinary team works very well together, resulting in a compassionate, dedicated, and successful program for our patients.
Emersons TCU is one of three in Massachusetts that is located within an acute care hospital. It consistently receives patient satisfaction scores of 98%, on average, according to the release.